Highly motivated professional with 6 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Skills
KPI management
Labor relations
Marketing tactics
Contract negotiation expertise
Talent development
Strategic project planning
Profit and loss analysis
Customer relations
Staff training and development
Team oversight
Hiring and staffing
Interpersonal and written communication
Professional relationships
Analytical decision making
Documentation
Quality assurance standards
Computer skills
Numeracy skills
Experience
12/2021 to Current
Operations TechnicianDairy Farmers Of America – Henderson, CO,
Tracked completion of objectives according to QC standards and work-related timelines.
Oversaw implementation of organizational standards governing worker efficiency, availability and safety.
Served as liaison between certain departments to implement new improvement plans and changes.
Wrote reports outlining results to facilitate management decision making.
Inspected finished products to verify conformance with customer requirements.
Maintained production facilities at high standard of cleanliness and organization to improve quality of products.
Increased line efficiency and reduced accidents through 5S program implementation.
Met or exceeded target for on-time customer shipments.
09/2019 to 12/2021
Owner/FounderKalos Bloom – City, STATE,
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Set pricing structures according to market analytics and emerging trends.
Devised business and marketing plans and prepared monthly financial reports.
Led startup and creation of operational procedures and workflow planning.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed sales presentations to promote product and brand benefits.
Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
10/2017 to 08/2019
Manufacturing Associate/ResponderHerman Miller – City, STATE,
Controlled material usage to keep costs low, proactively investigating and resolving discrepancies to minimize waste.
Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
Documented daily production data and submitted accurate time logs to keep management up-to-date, using the Hour by Hour Chart.
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Selected proper cutting tools, calculating parameters to manufacture components and parts.
Practiced safe and hazard-free work environments in line with company standards.
Lifted heavy loads regularly to efficiently move raw materials, assemblies and completed products.
Supported production quality standards by regularly testing and verifying production processes.
Initiated discussion with production department to improve tools, workflow and analytical processes.
Reduced process gaps by training new hires on best practices and protocols.
Explained goals and expectations required of trainees.
Developed skill-specific training programs to promote employee development.
07/2012 to 01/2017
Foreman/Senior Tech/InspectorReliable Underground Service Technicians – City, STATE,
Installed and maintained control systems and other technical components to complete equipment installations.
Performed maintenance according to predetermined schedule.
Devised and implemented safety program, encouraging team members to take time to analyze situations and determine best course of action.
Tested components, assemblies and systems to diagnose problems.
Read blueprints and diagrams to assemble and inspect corrosion equipment, closely monitoring for functionality and efficiency.
Kept copper cell testing equipment calibrated to perform accurate service actions.
Recorded field data using Allegro, continuously proposing changes to projects for long-term success.
Documented daily mileage, gas and other data.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Utilized GPS to optimize routes and continuously meet estimated arrival times.
Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Completed non-destructive tests and conducted continuous inspections.
Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
Learned new testing methods through continued education and research.
Tracking and documenting changes during testing in project documentation.
Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Modified and reconstructed project plans to better align with organizational objectives.
Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.
Maintained vital business function throughout unexpected events and managed disaster recovery.
Mitigated regulatory risks by increasing guideline compliance through clarification of policies and procedures with other departments.
Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Coached project management teams on recognizing and minimizing risks, using key actual projects as examples.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Implemented various payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Education and Training
Expected in 01/2015
High School Diploma: Allendale High School - Allendale, MI, GPA:
Expected in
: Boot Camp Herman Miller - Mainsite, GPA:
Expected in
: NACE 1 NACE CORP - Chicago, GPA:
Accomplishments
Graduated high school 5 months early.
Promoted to Line Responder in less than 4-months while still being a temp.
Consistently maintained high customer satisfaction ratings.
Received Student of the Year award twice.
Proudly rated by management as a leading performer.
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