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Operations Technician Resume Example

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OPERATIONS TECHNICIAN
Professional Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.

Skills
  • Lean manufacturing
  • Equipment maintenance
  • Hazardous material handling
  • Quality assurance
  • Safety monitoring
  • Inter-departmental coordination
  • Self-motivated
  • Customer service excellence
  • Maintenance scheduling
  • Workplace safety
  • Maintenance and repair
Work History
Operations Technician, 04/2019 to Current
TDOT – Chattanooga, TN
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
  • Completed tasks with outside contractors to insure projects were done in a timely manner
  • Performed all facilities hillside maintenance on Region 2 Campus
  • Set up and take down audio/visual equipment for all State presentations
  • Perform daily inspections of all buildings on the Region 2 Campus, inside and out for any potential problem - correct as necessary
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Performed locksmithing tasks by installing new locks, door handles and door closers
  • Received incoming calls and messages and addressed or triaged phone requests
  • Performed minor wall repair to maintain walls
  • Operated sledge hammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Adhered to established policies, procedures and compliance for a safe work environment
  • Tested electrical continuity and electrical wiring
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules
  • Worked with Faciilities Manager to resolve any problems, improve operations and provide exceptional customer service
Mason, 01/2002 to 04/2019
Craig Lane Masonry – Templeton, CA
  • Completed basic mathematical calculations to determine volumes and surface areas
  • Mixed mortar by hand and with power mixer
  • Used hand and power tools such as block saws on daily basis
  • Built and took down scaffolding for larger jobs
  • Cut and bent reinforced steel to support constructions
  • Set up and removed support structures such as folding ladders and scaffolding
  • Spread grout between all joints, removed excess materials and smoothed finishes for professional look
  • Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections
  • Readied surfaces for smooth installations by removing damaged materials and correcting minor imperfections
  • Completed tear-down of existing structures and prepared for new construction
  • Oversaw inventory, equipment maintenance and bay cleaning
  • Installed, aligned, and balanced new equipment
  • Used schematic diagrams to plan work
  • Cleared drains and downspouts and cleaned gutters
  • Manually carried materials up ladders
  • Kept site work safe and in line with budget, schedule and applicable building codes
  • Supported technicians in equipment maintenance and repair
  • Collaborated with other contactors to ensure smooth work flow and efficient organization operations
  • Remodeled city buildings and grounds for earthquake retrofitting
  • Safe and efficient operation of scaffolding; forklift; backhoes; various excavators
  • Maintained positive relationships with all customers
  • Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
  • Followed company procedures to maintain work environment in neat and orderly condition
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands
  • Operated equipment such as various excavators
  • Requisitioned new supplies and equipment
  • Operated wide variety of equipment including power saws, sanders, grinders, forklift and basic hand tools
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
  • Accurately read blueprints to install footings and walls
  • Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives
  • Accurately read, understood, and carried out written instructions
  • Set ladders, scaffolds and hoists in place for taking supplies to roofs
  • Followed standards and procedures to maintain safe work environment
  • Communicated operational issues and changes to supervisor on regular basis
  • Provided outstanding customer service
  • Sprayed walls with waterproof compound
  • Applied caulk, sealants and other agents to installed surfaces
Senior Department Manager, 01/1990 to 12/2001
Longs Drug Store – Santa Maria, CA
  • Engaged employees in business processes with positive motivational techniques
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Rotated merchandise and displays to feature new products and promotions
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Conducted store inventories once per quarter
  • Processed payments for credit and debit cards and returned proper change for cash transactions
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Maintained exceptionally clean, customer-friendly and well-run store
  • Maintained high levels of organization in store by directing customers and replenishing merchandise
  • Advanced to keyholder and assistant manager-in-charge in manager's absence
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
  • Managed scheduling for store shifts to accomplish proper staffing at all times
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Supervised and evaluated staff of 80 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
  • Completed monthly and quarterly general reports for senior management
  • Coached team on effective upselling and cross-selling methods
  • Drafted employee work schedules to fill coverage gaps
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs
Education
High School Diploma: 06/1991
Paso Robles High School - Paso Robles, CA
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Resume Overview

Companies Worked For:

  • TDOT
  • Craig Lane Masonry
  • Longs Drug Store

School Attended

  • Paso Robles High School

Job Titles Held:

  • Operations Technician
  • Mason
  • Senior Department Manager

Degrees

  • High School Diploma : 06/1991

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