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Operations Technician Resume Example

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OPERATIONS TECHNICIAN
Professional Summary

Safety-oriented Aviation professional experienced in operating, maintaining and inspecting equipment. Quickly and accurately committed to compliance with EPA, OSHA and DOE regulations. Talented at monitoring and troubleshooting equipment. Maintains up-to-date records. Multi-talented Operations Technician consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Eager to contribute to team success through hard work, attention to detail. Motivated to learn, grow and excel in different parts of process. Don't mind doing any job in facility.

Skills
  • Safety Monitoring
  • Hazardous material handling
  • Lean manufacturing processes
  • Organization
  • Communications
  • Supervision
  • Team building
  • Process improvement
  • First Aid/CPR
  • Problem resolution
  • MS Office
  • Budgets
  • Project organization
  • Customer service
  • Team management
Work History
Operations Technician, 06/2017 to Current
PG Technologies Inc. – Ellisville, MS
  • Safety is First and most important
  • Noted malfunctions of equipment, instruments and controls and reported conditions to supervisors to promote immediate resolutions.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between management and co-workers.
  • Recorded operating data, including results of surveillance tests, in permanent internal records accessible by auditors and regulatory agencies of Federal Aviation Administration.
Production Associate, 09/2013 to 06/2017
GE Aviation – Ellisville, MS
  • Safety is job One.
  • Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
  • Reviewed job specifications to determine appropriate setups for cutting and injection machines.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Documented production information via daily system logs and discussed non-conformance issues with management.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Worked closely with others in team-oriented settings to maintain line productivity.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Recorded operating data, including results of surveillance tests, in permanent internal records accessible by auditors and regulatory agencies of Federal Aviation Administration.
  • Examined incoming materials and compared to documentation for accuracy and quality.
Customer Associate, 12/2012 to 09/2013
Lowe's Companies Inc. – Laurel, MS
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided information on company offerings to promote products and services to customers.
  • Assisted call-in customers with questions and orders.
  • Verified delivery schedules and processes.
  • Educated customers on promotions to enhance sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Forged and nurtured relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
Electronic Security Systems Specialist, 09/1995 to 08/2012
MS Military Dept – Jackson, MS
  • Read and understood product manuals and blueprints
  • Fully installed Electronic Security Systems tested and demonstrated features and functionality of alarm systems to customers (MS Army National Guard Facilities)
  • Responded to maintenance calls, troubleshot devices and serviced alarm systems (264 security systems in Mississippi)
  • Serviced alarm systems and performed semi-annual inspections
  • Educated customers on preventive care and regular maintenance to prevent system malfunctions.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Served on National Guard Bureau Electronic Security System Board
Education
Associate of Arts: Electronics TechnologyJones County Junior College - Ellisville, MS
High School DiplomaBay Springs High School - Bay Springs, MS
Military

Chronological Lis of Duty Appointments

FROM TO

  • 24 DEC 1985 01 DEC 1989 Cannoneer(13B), Btry A, 4/114th FA BN
  • 01 DEC 1989 01 JAN 1994 Assistant Gunner(13B), Btry A, 4/114th FA BN
  • 01 JAN 1994 03 OCT 1995 Team Leader(14S), Btry A, 1/204th ADA BN
  • 03 OCT 1995 09 JAN 1996 Avenger System Repairer (27T), Btry A, 1/204th ADA BN
  • 09 JAN 1996 20 APR 1997 Avenger System Repairer (27T), Btry C, 1/204th ADA BN
  • 20 APR 1997 31 OCT 2005 Avenger System Maint Supv, Btry C, 1/204th ADA BN
  • 31 OCT 2005 25 SEP 2006 Missile Maint Mgt SGT, Btry C, 1/204th ADA BN
  • 25 SEP 2006 17 MAR 2011 Software Analysis NCO, 184th Sustainment Command
  • 03 AUG 2010 10 SEP 2011 Network Analysis NCO, 184th SC (Operation Enduring Freedom, Afghanistan)
  • 17 MAR 2011 01 OCT 2019 Special Operations, Material Readiness Branch NCOIC, 184th Sustainment Command,(Transferred between HHC and Det 1)
  • 01 OCT2019 present Joint Forces Headquarters MS Army National Guard

OCONUS Deployments:

August 2010 – September 2011, Afghanistan, 184th ESC (G6 Section) Network Analysis NCO

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Resume Overview

Companies Worked For:

  • PG Technologies Inc.
  • GE Aviation
  • Lowe's Companies Inc.
  • MS Military Dept

School Attended

  • Jones County Junior College
  • Bay Springs High School

Job Titles Held:

  • Operations Technician
  • Production Associate
  • Customer Associate
  • Electronic Security Systems Specialist

Degrees

  • Associate of Arts : Electronics Technology
    High School Diploma

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