Operational Specialist Resume Example
Forward-thinking Operations Specialist bringing 5 years' expertise in business development and management for various businesses. Critical thinker able to cultivate rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Creative Operations Specialist with talents in executing effective operating rhythms and management systems structures. Adept at analyzing, articulating and solving various problems. Analytical and organized with the ability to work independently or as a part of a team.
Reasonable Operations Specialist with experience in developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in Chinese and English. Committed to resolving problems in an effective and efficient manner and maintaining accurate metrics and reports.
Multi-talented management consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
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- Prepared beverages and filled food orders for customers.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Coordinated individual duties after careful evaluation of each server's skill level and knowledge, which increased productivity by 90%.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Supervised and guided new employees on customer service and food running and responded quickly to questions, which improved understanding of job responsibilities.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Distributed food to wait staff quickly to provide excellent customer satisfaction.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Evaluated upcoming program plans to forecast expected resource needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Implemented policies and standard operating procedures for continuous improvement.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Monitored user behavior and lead generation.
- Increased brand awareness through targeted initiatives.
- Executed plans and initiatives to increase efficiency.
- Conducted trend forecasting and analysis.
- Collected "recently sold" data using various research methods to broaden results and optimize marketing strategies.
- Prepared documents under supervisor's instruction, such as purchase agreements and disclosures and used "docusign" to complete all paperwork.
- Coordinated appointments to show marketed properties.
- Developed and maintained list of available properties suited to different needs and budgets for residential use.
- Generated listings for sales and rental properties through cold calls and referrals.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Graduated with 3.98 GPA
- Member of CSSA (Chinese Students and Scholars Association)
- Graduated with 3.16 GPA
- Team leader of Women's Basketball Team in school
- Created a company-wide, comprehensive training program for all sales team members.
- Increased sales 86% over 1 year.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
IBA certification: Certified Bartender in Hong Kong
I am the person who is falling in love with nature, wildlife, environment. Whenever I have time, I like doing sports such as rock climbing, hiking, kayaking, etc.. As long as I can put myself into the nature, I love that. From junior high school, I started my track and field playing and basketball games. I love being around with my teammates, sharing the happiness with them and enjoy every great moment with my team members.
I started to get into food industry since 2018. After that, I totally see myself doing that. I love challenging, serving customers, making plans, creating sales goals, etc.. I am always touched by the compliment of customers when they are very satisfied with our food and services. Meanwhile, I love drinking wines, especially white wines. I am studying wines in my spare time to get much knowledge about wines. Hopefully, I can have my own recommendation list of matching food and wines to the customers.
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Resume Overview
School Attended
- California Lutheran University
- Macau University of Science And Technology
Job Titles Held:
- Operational Specialist
- Operations Manager
- Real Estate Assistant
Degrees
- 05/2015 MBA | Business Management
07/2011 BBA | Marketing Management And Research
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