As an Operational Excellence Specialist I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. As a District Manager I have solid experience managing all levels of multiple projects including budgeting and administration.
Client account management
Consistently meet goals
Human resources management
Exceptional interpersonal communication
Operational Excellence Specialist, 01/2016 to 11/2016 RGIS LLC – Cary, NC Worked in the newly formed Operational Excellence division. Helped with the development and training of processes used in operations. Purpose was to develop/improve processes with the goal of adding value for our customers by delivering a better product and adding value to our stakeholders by delivering our product in a more productive way. This was done through the use of lean six sigma tools.
District Manager, 12/2004 to 01/2016 RGIS LLC – Cary/Wilmington/Fayetteville, NC District Manger in charge of 3 different districts during this time. Successfully ran all 3 districts. In charge of all district operations including customer scheduling, personnel scheduling, hiring and training, communicating company policies, sales, programming requests, among other duties.Training included Team Leaders, Area Managers, and District Managers.
Area Manager, 10/2000 to 12/2004 RGIS LLC – Wilmington, NC Manager in charge of 10 to 15 Team Leaders and 40 to 50 hourly counters. Hiring and training including hourly counters, Team Leaders, and Associate Area Managers. In charge of conducting and or supporting inventory events with multiple types and sizes of inventories. Conducted sales calls with great success.
Graduate Assistant, 06/1993 to 06/1997 University of Tennessee – Knoxville, TN Graduate Teaching Assistant. Taught Social Psychology, Behavioral Statistics, and Social Psychology.Graduate Research Assistant. Conducted research.
ABD (all but dissertation): Industrial Organizational Psychology, N/A University of Tennessee - Knoxville, TN Completed all but dissertation for PhD.
Master of Science: Psychology, 1993 Austin Peay University - Clarksville, TN
Bachelor of Science: Psychology, 1977 Georgia Southwestern University - Americus, GA