Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
As an Operational Excellence Specialist I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. As a District Manager I have solid experience managing all levels of multiple projects including budgeting and administration.
  • Client account management
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Consistently meet goals
  • Efficient multi-tasker
  • Project management
  • Conflict resolution
  • Customer service-oriented
  • Organized
  • Human resources management
  • Deadline-oriented
  • Exceptional interpersonal communication
Work History
01/2016 to 11/2016
Operational Excellence Specialist Concord Hospital, Inc Penacook, NH,
Worked in the newly formed Operational Excellence division. Helped with the development and training of processes used in operations. Purpose was to develop/improve processes with the goal of adding value for our customers by delivering a better product and adding value to our stakeholders by delivering our product in a more productive way. This was done through the use of lean six sigma tools.
12/2004 to 01/2016
District Manager Pilot Freight Services Charleston, SC,
District Manger in charge of 3 different districts during this time. Successfully ran all 3 districts. In charge of all district operations including customer scheduling, personnel scheduling, hiring and training, communicating company policies, sales, programming requests, among other duties.Training included Team Leaders, Area Managers, and District Managers.

10/2000 to 12/2004
Area Manager Southern Glazer's Wine And Spirits, Llc Issaquah, WA,
Manager in charge of 10 to 15 Team Leaders and 40 to 50 hourly counters. Hiring and training including hourly counters, Team Leaders, and Associate Area Managers. In charge of conducting and or supporting inventory events with multiple types and sizes of inventories. Conducted sales calls with great success.
06/1993 to 06/1997
Graduate Assistant Jefferson Health Center City, MN,
Graduate Teaching Assistant. Taught Social Psychology, Behavioral Statistics, and Social Psychology.Graduate Research Assistant. Conducted research.

Expected in N/A
ABD (all but dissertation): Industrial Organizational Psychology
University of Tennessee - Knoxville, TN
Completed all but dissertation for PhD.
Expected in 1993
Master of Science: Psychology
Austin Peay University - Clarksville, TN
Expected in 1977
Bachelor of Science: Psychology
Georgia Southwestern University - Americus, GA

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School Attended

  • University of Tennessee
  • Austin Peay University
  • Georgia Southwestern University

Job Titles Held:

  • Operational Excellence Specialist
  • District Manager
  • Area Manager
  • Graduate Assistant


  • ABD (all but dissertation)
  • Master of Science
  • Bachelor of Science

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