Ongoing Service Coordinator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated professional with demonstrated strengths in customer service. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating relationships and exceeding goals.

  • Client needs assessments
  • Proficient in ProviderSoft
  • Interviewing skills
  • Service Planning
  • Coordination
  • Written Communication
  • Case documentation
  • Community resource development
  • Analytical thinking
  • Cultural awareness
  • Task prioritization
  • Client advocacy
Work History
Ongoing Service Coordinator, 03/2021 - 03/2022
Hillsborough County Sheriff's Office Tampa, FL,
  • Offered guidance and support to families of children with disabilities or developmental challenges.
  • Assessed service needs through telephonic, web-based, and face-to-face discussions.
  • Connected families with appropriate resources based upon their needs and capabilities.
  • Delivered outstanding customer service to bolster strong relationships and build positive experiences.
  • Developed, maintained, and monitored service plans for children and families.
  • Maintained compliance by preparing accurate documentation for governing agencies.
  • Offered to assist with additional tasks to keep project's on-task and meet tight deadlines.
  • Established and oversaw administrative procedures to meet objectives set by senior, management.
  • Organized files and records and handled other support tasks, freeing up supervisors to take on more pressing responsibilities.
  • Trained staff on how to use ProviderSoft programming to meet Service Coordination needs.
  • Uploaded files into ProviderSoft for Service Coordinators to access.
  • Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.
  • Boosted team performance through close monitoring and mentoring.
  • Observed positive skills and attributes from personnel to build, improve, and expand skill set.
  • Identified issues and implemented prompt and successful solution to eliminate backlog and maximize workflows.
  • Collaborated positively with peers and staff members to maintain friendly, supportive, and cooperative work atmosphere.
  • Connected Makena's Hope with community support: Pirate Toy Fund.
Child Protective Investigator, 09/2009 - 06/2017
Monroe County Department Of Human Services City, STATE,
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
  • Devised and implemented safety plans for children suspected as victims of abuse or neglect.
  • Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
  • Remained objective in handling each case, especially when children and families were in high-stress situations.
  • Completed home welfare checks to align with state and program guidelines.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Testified about optimal custody arrangements and previously identifiable abuse at legal hearings.
  • Supported families dealing with mental health issues, substance abuse, and social adjustment.
  • Helped parents improve child-rearing skills with short-and long-term program support.
  • Documented all relevant information by filling out forms and completing case reports.
  • Documented data and completed accurate updates to case records.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Developed Family Assessment Response (FAR) closet that supplied basic necessities and household items to families.
  • Collaborated positively with peers and other staff member's to maintain friendly, supportive, and cooperative work atmosphere.
Residential Case Manager II, 08/2008 - 09/2009
DePaul City, STATE,
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Preserved and prepared reports and treatment records.
  • Organized clinical documentation, treatment plans, and referrals.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Coordinated program referrals for community-based resources.
  • Collaborated with other professionals to evaluate patients' medical and physical condition and to assess clients needs.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to residents, handled challenging situations with ease.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Master of Social Work : Social Work, Expected in 05/2009
Roberts Wesleyan College - Rochester NY,
Bachelor of Science: Social Work, Expected in 05/2006
Roberts Wesleyan College - Rochester, NY
  • NYS Early Intervention Training: Introduction to Service Coordination - February 26, 2021
  • NYS Early Intervention Training: Evaluation, Assessment, and Eligibility Determination- February 26, 2021
  • NYS Early Intervention Training: Insurance Responsibilities in the EIP - March 2, 2021
  • NYS Early Intervention Training: Transition Responsibilities in EIP - September 7, 2021
  • NYS Early Intervention Training: Program Records -
  • NYS Early Intervention Training: Individualized Family Service Plans (IFSPs) in the EIP -
  • Child Protective Services: Family Assessment Response Training - 2011
  • Child Protective Services: Response Training - 2009-2010

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Resume Overview

School Attended

  • Roberts Wesleyan College
  • Roberts Wesleyan College

Job Titles Held:

  • Ongoing Service Coordinator
  • Child Protective Investigator
  • Residential Case Manager II


  • Master of Social Work
  • Bachelor of Science

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