I have 15 years experience working with OnBase developing complex solutions tailored to unique customer needs. I am proficient in all aspects including discovery, design, testing, installation, training, troubleshooting, and optimization. I understand the opportunities and challenges that enterprise content management software presents to organizations and how to integrate it seamlessly into a business process for maximum utilization.
01/2014 to Current
OnBase Developer / AnalystStillwater Insurance － Omaha, NE
I manage the road map for product design and development within OnBase, analyzing business needs and pain points and developing prototype solutions. After rigorous testing and feedback from end users they are deployed in our production environment. I develop complex scripting leveraging the OnBase Unity API (both .NET and Java based). I am also proficient with the OnBase Workflow and WorkView modules. The Claims Workflow within OnBase that I have redesigned is the primary application that manages claims processing for our organization.
OnBase administrator responsible for training, troubleshooting, upgrading, testing, and deploying new modules and custom designed solutions. Sole OnBase resource for escalation of help desk issues.
Redesigned the backup and recovery plan for OnBase and multiple other applicaion databases, utilizing Acronis. Performed annual disaster recovery testing. Serve as onsite MSSQL expert for the entire organization.
Performed OnBase upgrades from OnBase 13 to 15 and later to 16.
Developed API integration with our AS400, our agent and customer web portals, and XactAnalysis software.
10/2002 to 01/2014
Team Lead / Senior Client Services AnalystFiserv － Lincoln, NE
Performed project management for large scale OnBase implementations, including full conversions for large financial institutions with assets over $10 billion. Managed customer relationships, updating both my managers and the customer management team of the project status, milestones, issues, etc. I have experience keeping projects on time and on budget, delivering agreed upon functionaility and performance.
Provided highest tier technical support for OnBase administrators in Banking/Financial Services industry, including network and MSSQL database optimization and support.
Performed onsite discovery and installations of OnBase and all associated modules, including custom integration with various third party software.
Performed several hundred upgrades and module installations.
Developed, implemented, and trained organizations on complex workflow solutions tailored to their unique business needs, utilizing elaborate business rules for document routing and business processing.
Oversaw a team of 11 OnBase support and installation engineers, located in Lincoln, NE and San Jose, Costa Rica.
Implemented OnBase in diverse settings, including Windows, Citrix, Linux, iOS, VMWare, Novell networks, with both MSSQL and Oracle databases.
All aspects of project management, from discovery, design, developing a prototype, implementation, and continuous improvement. I have been successful at delivering on time and on budget.
Developing .NET and Java applications leveraging the OnBase Unity API.
OnBase Workflow discovery, design, testing, and implementation.
OnBase WorkView discovery, design, testing, and implementation.
Administering Microsoft SQL Server, advanced scripting, reporting, optimization, etc.
Strong troubleshooting and customer service skills.
Bachelor of Science: Management Information SystemsIowa State University － Ames, IA
OnBase Certified Workflow Administrator (OCWA) May 2007
OnBase Certified Advanced Workflow Administrator (OCAWA) June 2007
OnBase Certified Support Engineer (OCSE) April 2009
OnBase Certified Application Program Interface (OCAPI) June 2014
CompTIA Certified Document Imaging Architect (CDIA ) June 2011