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Office Support Specialist Resume Example

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OFFICE SUPPORT SPECIALIST
Professional Summary

Articulate Human Resource Assistant, driven to succeed. Strategic planning and client relationship management expert.

Core Qualifications
  • Results-oriented
  • Client-focused
  • Excel in Negotiations
  • Quick learner
  • Microsoft Office
  • File/records maintenance
  • Reports generation and analysis
  • Financial records and processing
  • Contract negotiation/review/drafting
  • Contract auditing
  • Training and development
Experience
Department of Conservation & RecreationMay 2014 to CurrentOffice Support Specialist
Lowell, MA
  • Assist the Regional Director and Business Manager of the North Region of Massachusetts on Human Resource hiring, paperwork administration and maintenance.
  • Manage short term seasonal employees (300) payroll on a bi-weekly pay period basis.
  • Responsible for the general administrative and clerical duties in the Lowell Regional Headquarters.
  • Record keeping of terminations, medical leaves, payroll and communication between seasonal workers and supervisors.
  • Usage of Massachusetts based HRCMS to update and record personnel information.
  • Maintain fiscal information for reporting through MMARS.
Harmony Real EstateJanuary 2011 to CurrentRealtor
Hudson, NH
  • Coordinate appointments to show homes to prospective buyers Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates Compare a property with similar properties that have recently sold to determine its competitive market price Contact property owners and advertise services to solicit property sales listings Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms Interview clients to determine what kinds of properties they are seeking Review property listings, trade journals, and relevant literature, and attend conventions, seminars and staff and association meetings to remain knowledgeable about real estate markets Advise clients on market conditions, prices, mortgages, legal requirements and related matters Arrange for title searches to determine whether clients have clear property titles.
Hanscom AFBJanuary 2013 to January 2015Contracting Specialist (Buyer)
Bedford, MA
  • Manage, perform and administer contracting functions for commodities, services and construction using simplified acquisition procedures and negotiations Superior ability to collaborate with senior military personnel, logistics, cost analysts and system engineers Draft contracts and created, documented and revised acquisition plans, policy procedures, and best practices on an ongoing basis Performed in depth technical market research and analyzed past performance to prepare acquisition planning recommendations and cost analysis for ten Program and Contracting Managers Use automated contracting systems to prepare, process, and analyze transactions and products Act as business advisor, buyer, negotiator and administrator Support all functions of contingency operations.
Pennichuck Water WorksJanuary 2007 to January 2011Accounts Receivable Representative
Merrimack, NH
  • Ensure monthly water utility billing for over 10,000 customers is accurate and timely Implemented research tactics in order to save the company money by avoiding sending delinquent accounts to a third party collection agency; rather, research whereabouts by tracking customers through deeds, social media and search engines Analyze and reconcile month end Accounts Receivable prior to relieving to the Accounting department to close for month end Assist, patrol and document telephone calls by assisting customers with leaks, pipe breakage, appointments and general customer service questions.
DeMoulas Market BasketJanuary 2005 to January 2007Accounts Receivable Clerk
Tewksbury, MA
  • Built and maintained solid relationships with clients by utilizing keen expertise in customer service and support Provided assistance on customer billing Courteously handled and answered inbound calls from customers Sustained constant communication with customers to provide information on billing needs and services as well as to identify and resolve issues in a prompt manner Received orders for new inventory Provided exemplary assistance and support to customers whom had issues with payments (i.e., bounced checks, insufficient payment on invoices.
IRS- Internal Revenue ServiceJanuary 2005 to April 2006Tax Examining Clerk
Andover, MA
  • Maintain sensitive information, including records and tax related documents Process outgoing mail Follow up on shipments and mail to ensure proper delivery Resolve inquiries regarding tax account issues, such as delinquency, and adjust taxpayer accounts Analyze and take appropriate action with fraudulent and illegal tax submissions Provide general information about general service procedures.
Education
Rivier University2013MBA: Business AdministrationNashua, NHBusiness Administration
Hesser College2010Bachelor of Science: Business AdministrationNashua, NHBusiness Administration
Professional Affiliations

- Member, Planning Board, Hudson, NH

- Member, Benson Park Planning Committee, Hudson, NH

- Candidate, School Board, Hudson, NH - 2015

- Mentor, Rivier University Alumni

Skills

Accounting, Accounts Receivable, administrative, agency, billing, bi, clerical, closing, commodities, competitive, contracts, cost analysis, credit, clients, customer satisfaction, customer service, delivery, financing, hiring, Human Resource, inventory, legal, Director, market research, market, meetings, mail, money, negotiations, negotiator, search engines, payroll, personnel, policies, real estate, Record keeping, reporting, research, sales, seminars, tax, telephone, phone

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Resume Overview

Companies Worked For:

  • Department of Conservation & Recreation
  • Harmony Real Estate
  • Hanscom AFB
  • Pennichuck Water Works
  • DeMoulas Market Basket
  • IRS- Internal Revenue Service

School Attended

  • Rivier University
  • Hesser College

Job Titles Held:

  • Office Support Specialist
  • Realtor
  • Contracting Specialist (Buyer)
  • Accounts Receivable Representative
  • Accounts Receivable Clerk
  • Tax Examining Clerk

Degrees

  • MBA : Business Administration
    Bachelor of Science : Business Administration

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