Office Support Specialist Resume Example
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OFFICE SUPPORT SPECIALIST
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
- Documentation and control
- Office administration
- Multi-line phone proficiency
- 45 WPM typing speed
- Workflow planning
- Administrative support
- Filing and data archiving
- Records management
Education
Metropolitan Community College - Kansas CityCity, StateNo Degree:Liberal Arts And General Studies
Center High SchoolCityHigh School Diploma
Work History
Paramount Equity Mortgage - Office Support Specialist
Las Vegas , NV04/01/2 - Current
Las Vegas , NV04/01/2 - Current
- Implemented new data management system, expediting data retrieval by 75%.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system by 5 ring and transferred callers to appropriate department or staff member.
- Provided general program information and assistance.
- Used Slate to prepare various correspondence, reports and other written material.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to 10 company employees by copying, faxing and filing documents.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Maximized clerical staff productivity by reorganizing training program and effectively supervising 2 employees.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Entered data into Slate and Peoplesoft system and updated customer contacts and various information to keep records current.
- Created and implemented standard operating procedures for records handling.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Amerihome Mortgage Company - File Clerk
Westlake Village , CA03/2008 - 12/2010
Westlake Village , CA03/2008 - 12/2010
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Examined, categorized and sorted incoming documents.
- Responded to internal and external requests for information.
- Oversaw all aspects of file room operations for 10 file clerks and streamlined workflows to promote quicker turnaround.
- Trained junior staff on department procedures.
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
Veterans Health Administration - Data Transcriber
Mason City , IA02/2002 - 03/2008
Mason City , IA02/2002 - 03/2008
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Located and corrected data entry errors and reported to management.
- Tracked and maintained records for DT department.
- Compiled information and input into IRS database.
- Verified accuracy of data before transcribing.
- Sent completed entries to supervisor for evaluation and final approval.
- Entered client information into databases quickly and with minimal errors.
- Evaluated source documents to locate information needed for each data entry field.
- Performed more than 1500 hourly 10-key actions while maintaining 8% error rate.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
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Resume Overview
School Attended
- Metropolitan Community College - Kansas City
- Center High School
Job Titles Held:
- Office Support Specialist
- File Clerk
- Data Transcriber
Degrees
- No Degree : Liberal Arts And General Studies
High School Diploma
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