Multi-talented Administration Officer successful at stepping into many different roles each day. Well-versed in driving advancements in diverse areas, such as quality control, team productivity and customer service. Offering 15 years of experience in various industries.
Skills
MS Office Suite
(BDMS) Xtender,
Medical Terminology
Customer Service
Banner (INB)
ICD ā 10
Filemaker Pro
Academic, Proposals
Multi-line phone systems
Detailed meeting minutes
PC proficient
Scheduling and calendar management
Back office operations
Records management systems
Customer Service, Spreadsheet
Database management
Fax machines, Word processing
Recruiting
Employee relations
Education and Training
Southern Illinois University CarbondaleCarbondale, ILExpected in 2023 ā āMaster of Science:Health Administration - GPA:
Southern Illinois UniversityCarbondale, IL, Expected in 12/2020 ā āBachelor of Science:Healthcare Management - GPA:
GPA: 3.78, Dean's List Honoree Spring 2018
Dean's List Honoree Fall 2018
Dean's List Honoree Summer 2019
Dean's List Honoree Fall 2019
Dean's List Honoree Spring 2020
Honor Society Member
Minor in Health Informatics
Minor in Long Term Care Administration
Experience
Paramount Equity Mortgage - OFFICE SUPPORT SPECIALIST Austin, TX, 02/2014 - Current
Answered phone calls and directed to appropriate staff members.
Delivered exceptional customer service through direct communication with clients and team members.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Capital Area Community Services Inc. Head Start - BUS DRIVER MI, State, 11/2013 - 04/2014
Follow safety rules as students board and exit buses or cross streets near bus stops.
Comply with traffic regulations to operate vehicles safely and courteously.
Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
Maintain order among pupils during trips to ensure safety.
Escort small children across roads and highways.
Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.
Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.
Interview vendors and visit suppliers' plants and distribution centers to examine and learn about products, services, and prices.
Monitor and follow applicable laws and regulations.
Review catalogs, industry periodicals, directories, trade journals, and Internet sites and consult with other department personnel to locate necessary goods and services.
Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
Prepared contract agreements and other documentation, as needed.
Direct, coordinate, and evaluate the activities of personnel, including support staff, engaged in administering academic institutions, departments, or alumni organizations.
Participate in faculty and college committee activities.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
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