Seeking a position where I can utilize my many years of progressively responsible experience providing office support in a fast past environment, as well as my strong interpersonal and leadership skills used in my three year managerial tenure. Combine excellent organization skills, and attention to detail with hands-on technical knowledge, superior customer service skills, and a strong work ethic. Self-starter with the ability to analyze business operations and recommend strategies to improve performance. Maintain professionalism at all times and use discretion when handling confidential data.
Process HUD subsidy shortfalls; conduct pre-occupancy meetings with new owners, agents and managers; train staff on the occupancy requirements specific to each new development and oversee occupancy staff when rent up begins to resolve any problems, including rent amounts, proper income limits, etc; Provide on-the-job training to new and existing occupancy staff to ensure thorough understanding of policies and procedures related to tenant occupancy, eligibility, TRACS, PBV, vouchers and tenant file reviews; Assist with the development and implementation of a plan of action to assist the development in becoming compliant with HUD requirements; Review tenant selection plans and affirmative fair housing marketing plans; Assist owners who fail their occupancy reviews; Ensure that site managers and occupancy staff are thoroughly familiar with policies and procedures related to tenant occupancy and eligibility requirements.
Review, analysis, and review the budget, organization, administrative practices, operational methods, management operations, processing applications, all includes the responsibility for the suggestion, planning, and/or implementation of improvements with the developers.
Complete Rent-ups; Annual File Audits.
Public Housing, PBV units and Tax Credits; Provide updated information on changes in Federal and Tax Credit regulations; Participate on the committee for the Annual Governor's Housing Conference; and perform related duties as requested by the Director and/or Assistant Director.
The Assistant Property Manager is responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community.
The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.) Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals.
i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval.
Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again.
If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new residents signature(s) on appropriate paperwork prior to move-in.
Orient new residents to community.
01/2008 to 12/2012
Residential ManagerPeople First Transitional Housing － Mt. Holly, NJ
Assisting Clients with rebuilding themselves, age ranging from 18 up.
Overseeing 11 properties, one-on-one with clients, overnight checks, housing inspection, fire drills, intakes (insure rules and regulations of the property are understood), excellent interpersonal skills, interact with clients and other staff members, work with limited supervision and meet deadlines, assist clients with contacts that will be helpful in finding permanent housing, assist with minor maintenance issues, insure clients are keeping the property clean, administrative assistance work, Microsoft Word, cleaning vacant properties, etc..
Rutgers University － Camden, NJ
Camden County College
CertificationBurlington County College
Certified Nursing Assistant (CNA)
Certified Electrocardiograph Technician (EKG)
Certified Professional of Occupancy (CPO)
Certified in Enterprise Income Verification (EIV) System -HUD
Administrative work: Budgeting, excellent interpersonal skills, Audit and Inspections ( housing), Created Marketing Plans, Microsoft Access, Microsoft Excel, Microsoft Office Suite, Microsoft PowerPoint, Microsoft Publisher, Microsoft Word, Enterprise, Enforced Policies and Procedures.