Enthusiastic Network Systems Operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Network functions and training in Cisco systems. Motivated to learn, grow and excel in IT.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
System upgrades
Program installations
Technical Analysis
Hardware knowledge
Training and Development
Written Communication
Active Listening
Problem-Solving
Data Entry
PPE Compliance
Cultural Awareness
Excellent Communication
Teamwork and Collaboration
First Aid/CPR
Analytical and Critical Thinking
Self-Motivated
Decision Making
Product development
Infrastructure planning
Attention to Detail
Dependable and Responsible
Multitasking Abilities
Organization and Time Management
Education
Fivay High School Adult EducationHudson, FLExpected in 05/2016 ā āHigh School Diploma: - GPA:
Fred K. Marchman Technical CollegeNew Port Richey, FLExpected in 05/2016 ā ā:Information Technology - GPA:
Work History
Fifth Third Bank - Nodal Network Systems Operator Northville, MI, 02/2019 - Current
Resolved issues and escalated problems with knowledgeable support and quality service.
Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
Performed network security design and integration duties.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Led server infrastructure development, quality assurance, staging and production systems.
Diagnosed and executed resolution for network and server issues.
Monitored networks and network devices to resolve technical problems quickly.
Designed and evaluated WAN and LAN connectivity technologies.
Demonstrated respect, friendliness and willingness to help wherever needed.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Led projects and analyzed data to identify opportunities for improvement.
Maintained excellent attendance record, consistently arriving to work on time.
Delivered services to customer locations within specific timeframes.
Maintained energy and enthusiasm in fast-paced environment.
Resolved problems, improved operations and provided exceptional service.
Planned and implemented Type upgrades to system hardware and software.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Kept server areas clean and stocked to increase efficiency while working tables.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Checked identification for minimum age for sale of alcoholic beverages.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Bussed and reset tables to keep dining room and work areas clean.
Inspected dishes and utensils for cleanliness.
Used cash registers and credit card machines to cash out customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Met with chef to review daily specials and menu changes.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Informed customers about daily and seasonal specials.
Stayed up-to-date on menu changes to help customers make food choices.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
DialAmerica - Customer Service Representative City, STATE, 04/2017 - 06/2017
Provided primary customer support to internal and external customers.
Recorded account information to open new customer accounts.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Answered product and service questions, suggesting other offerings to attract potential customers.
Updated account information to maintain customer records.
Met customer call guidelines for service levels, handle time and productivity.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Investigated and resolved customer inquiries and complaints quickly.
Surpassed sales goals through implementation of effective marketing strategies.
Maintained up-to-date knowledge of product and service changes.
Promoted available products and services to customers during service, account management and order calls.
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