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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Broad range of skills and experience in the IT field from network admin to mobile service technician, programming to desktop support, Always striving to learn something new every day and make a difference.

Skills
  • Employee Onboarding
  • Process Data Analysis
  • Preventive Maintenance Management
  • Trainee Competency Testing
  • Staff assistance
  • Call triaging
  • Root Cause Analysis
  • Network support
  • Failure resolution
  • Relationship development
  • Team management
  • Problem resolution
  • Operational improvement
  • Supervision
  • Project organization
  • Process improvement
Education
South Hills Shool of Business And Technology State College, PA, Expected in Associate of Science : Information Sciences, Networking - GPA :
South Hills School of Business And Technology State College, PA, Expected in Associate of Science : Information Sciences, Programming - GPA :
Leeds Polytechnic University Leeds, UK, Expected in Associate of Science : Microelectronics And Computer Science - GPA :
Hull College of Further Education Hull, UK, Expected in Associate of Science : Mechanical And Electrical Engineering - GPA :
Work History
Amerit Fleet Solutions - Network Systems Specialist 2
Redding, CA, -

· Network support for University Park campus, 23 branch campuses and 17 remote offices

· Senior Network Specialist supporting, leading, teaching, mentoring 11 other specialists

· Supporting approximately 90,000 users across all locations

· Major incident liaison between vendor, programmers, and concerned parties

· Data, voice, and video support including Cisco, Brocade, HP, Juniper, 3Com, Aruba, CheckPoint , Palo-Alto

· Triage and troubleshooting incidents generated from calls, emails, and monitoring systems

· Administered campus security policy for access to telecom closets and other locations

· Training and mentoring new employees

· Cross trained as account specialist for PSU Service Desk to assist during busy periods

· Coordinating with several agencies to bring network solutions

· Major Incident manager/facilitator/contact person

· Discovered and isolated devices with malicious intent

· Aiding Police Services to find missing persons and stolen equipment

· Part of Checkpoint to Palo Alto firewall migration team

· Troubleshooting switch PoE issues

· Troubleshooting switch and routing VLAN issues.

· Process documentation

· Using social media for work

· Using Service Now for Incident and Change management and log calls.

· Troubleshooting with Splunk for log examination

· Written and re-written border ACLs to eliminate/mitigate DOS and DDOS attacks

· Discovery of vulnerable network equipment and disabling

AccuWeather Inc. - Senior Systems Operations Support Technician
City, STATE, -

· Troubleshooting software and hardware issues for Mac, PC, Linux, Unix, VMS systems

· Constant monitoring of data ingest from NOAA

· Monitoring of data manipulation, ensuring accuracy and timeliness of data feeds for end users

· Mac OS X, UNIX, Linux and Windows Server support

· In-house support for Mac and Windows desktops and laptops

· Software installations, security sweeps, software patches, antivirus updates, and hardware issues

· Represented Accuweather IT department in service calls to worldwide clients and vendors.

· Lead Operations Technician 2006 to 2009

Penn State University - CIS Internship
City, STATE, -

· Resolving software and hardware issues for Mac and PC systems

· Working with Windows server active directory

· Handling software installations, security sweeps, software patches and virus updates

· Design, and installation of WLANs

· Setup and securing web servers (IIS security)

· Disabled machines through BIOS and secured BIOS

· Machine imaging

HP UK, Cannon UK, Konia UK - Mobile Service Technician
City, STATE, -

· Extensive travel for on-site repair of client software and hardware devices

· Key skills needed include independent thinking, troubleshooting and making judgment calls in order to meet deadlines and solve crisis situations

· I have been the primary contact to customers, representing my organizations

· 96% first-time fix rate while working for Canon and Hewlett Packard

· While with Canon I was rated one of the top 1% of technicians in the UK

· Candidate for the UK Canon Technician of the Year award in 1995, 1996 and 1998

· Enabled a call out time of under 4 hours and first time fix rate of 90% while service manager for Konica UK

· Data center systems and server support for HP, UK

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Resume Overview

School Attended

  • South Hills Shool of Business And Technology
  • South Hills School of Business And Technology
  • Leeds Polytechnic University
  • Hull College of Further Education

Job Titles Held:

  • Network Systems Specialist 2
  • Senior Systems Operations Support Technician
  • CIS Internship
  • Mobile Service Technician

Degrees

  • Associate of Science
  • Associate of Science
  • Associate of Science
  • Associate of Science

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