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network systems administration computer network technician resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a customer service oriented leader with a strong desire and commitment to succeed. Currently seeking IT support position that will utilize my 17 years of computer, network and system administration technical skills. Team player with extraordinary customer service experience to produce top quality technical support. I have a helpful attitude, friendly demeanor, highly professional and dependable. Eager and able to give 100% work effort to reach company goals. PROFESSIONAL CHARACTERISTICS Experience working in a team-oriented, collaborative environment Exceptional customer service orientation Ability to effectively prioritize and execute tasks in a high-pressure environment Keen attention to detail Highly self-motivated and directed Ability to absorb and retain information quickly Ability to conduct research into a wide range of computing issues Aggressive, Ambitious, Dependable Hard Worker, Honest, Professional

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
04/2016 to Current
Network Systems Administration, Computer & Network Technician Leidos Holdings Inc. Essex, MD,
  • Implement and manage Active Directory
  • Configure/manage virtual machines using VMware and remote management systems
  • Install and manage Windows operating systems in both Workgroup and Domain environments
  • Create Windows images on laptops and virtual computers
  • Migrate applications/data from old PC to new PC
  • Troubleshooting software applications as well as GIS created applications and web services
  • Clearly communicate technical details in both verbal and written forms
  • Maintaining service request tickets and documenting work performed using Cherwell Management ticketing system
  • Provide phone support to help ensure network availability to remote VPN end users
  • Using Radmin and Bomgar to resolve hardware, software and all remote access technical support
  • Install, configure and manage Check Point Encryption software for laptops
  • Troubleshoot and repair hardware problems to the subassembly level (power supply failure, hard drive failure, video graphics card failure, etc.)
12/2010 to 09/2015
Field Service Representative II, Computer Network Technology Support Specialist Advanced Technology Services, Caterpillar EPD City, STATE,
  • Configure Active Directory, user rights, security permissions & file sharing
  • Configure, install & support Windows 10, 7, XP operating systems using SCCM
  • Troubleshoot, repair & install all Windows operating systems, computer hardware, software & up-dates
  • Asset management and tracking using Remedy Help Desk ticketing system
  • Configured and supported Apple & Android mobile devices
  • Support & installed 27 HP network printers, 2 HP plotters & CCTV security cameras
  • Troubleshoot & configure wireless network, LAN & VPN connections
  • SCCM Data migrations, Software installs & up-dates as well as hardware & BIOS up-dates
  • Providing Technical Desk-side/Hardware support, phone/remote software support to end-users
  • Maintain inventory of all monitors, keyboards, hard drives, printers, scanners & other peripheral equipment
  • Support all LAN-based PC users, remote users, and mobile users
  • Maintain network users, user environments, company directories and security protocols
  • Configure & support Lotus Notes email and messaging; virtual desktops; Cisco Any Connect VPN; Symantec encryption; secure file transfer; and Cisco telephone system
  • Installed and supported 40 computer applications including Microsoft Office, AutoCAD 2014, E-change, Lotus Notes, Lotus Same Time, and Siemens Team Center 10
  • Tracked work orders using Remedy ticking system entering work orders as I completed technician task
  • Supported 27 HP network printers, 2 HP plotters and CCTV security cameras
  • Maintain appropriate confidentiality regarding client and Company information and ensure proper destruction of confidential documents
04/1999 to 07/2010
Computer Network Support ATAZ Computer Solutions City, STATE,
  • ATAZ Computer Solutions
  • Install, configure and troubleshoot Windows XP & Windows NT
  • Troubleshoot and repair all Windows OS, computer hardware, software
  • Providing Technical Desk-side/Hardware support, phone/remote software support to end-users
  • Administration and maintenance of end user accounts, permissions, and access rights
  • Perform remote analysis, diagnosis, & resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
  • Providing Technical Desk-side/Hardware support, phone/remote software support to end-users
  • Install and configure workstations; upgrade operating systems and other core software
Education and Training
Expected in 01/2015
A+, MCP Certifications 72-215 Installing, Configuring and Administering Microsoft Windows 2000 Server 70-217 Implementing and Supporting Microsoft Windows 2000 Directory Services 70-219 Designing a Microsoft Windows 2000 Directory Services Infrastructure 70-210 Installing, Configuring and Administering Microsoft Windows 2000 Pro 70-059 Internetworking with TCP/IP, 70-068 Implementing and Supporting Microsoft Windows NT Server in the Enterprise 72-067 Implementing and Supporting Microsoft Windows NT Server 72-073 Implementing and Supporting Microsoft Windows NT 4.0 Workstation I have eight:
- ,
GPA:
Expected in 06/2002
Associate Degree: Computer Network Technology
Herzing College - Harahan, LA
GPA:
Expected in
Dell Certifications:
- ,
GPA:
to give 100% work effort to reach company goals. Will consider an entry-level position if it provides the opportunity to prove myself for advancement.

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Resume Overview

School Attended

  • Herzing College

Job Titles Held:

  • Network Systems Administration, Computer & Network Technician
  • Field Service Representative II, Computer Network Technology Support Specialist
  • Computer Network Support

Degrees

  • A+, MCP Certifications 72-215 Installing, Configuring and Administering Microsoft Windows 2000 Server 70-217 Implementing and Supporting Microsoft Windows 2000 Directory Services 70-219 Designing a Microsoft Windows 2000 Directory Services Infrastructure 70-210 Installing, Configuring and Administering Microsoft Windows 2000 Pro 70-059 Internetworking with TCP/IP, 70-068 Implementing and Supporting Microsoft Windows NT Server in the Enterprise 72-067 Implementing and Supporting Microsoft Windows NT Server 72-073 Implementing and Supporting Microsoft Windows NT 4.0 Workstation I have eight
  • Associate Degree
  • Dell Certifications

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