Seeking a position as a IT Systems Administrator. Innovative individual willing to tackle data backup tasks and network disaster recovery preparations. Knowledgeable in virtual systems management and setup, as well as VOIP and wireless systems, along with mobile device management. A Multilingual Network Administrator with great skills in problem- solving, analyzing issues and critical thinking.
Skills
Time Management and Prioritization
Complex Problem Solving
Analytical Thinking
Front-End Skills: HTML, CSS
Avid Learner
Communication and Interpersonal Skills
Front-End Programming: HTML5, CSS3
Network Repairs and Maintenance
System Upgrades
Computer Systems Installation
Data Backup
User Support
Verbal and Written Communication
Hardware Installation
Technical Troubleshooting
VoIP Systems
Workstation Maintenance
Quick Learner
Project Management
Decision Making
IP Addressing and Subnetting
Virtual Machine Operation
Mobile Device Management
Permissions and Access Control
Experience
12/2012 to Current
Network Administrator/Web DesignerMorgan County Commission – City, STATE,
Responsible for the setup, troubleshooting, and repair of desktop and laptop computers, and printers in use by the Morgan County Commission and all of its departments and offices
Work with Active Directory to create, maintain, and troubleshoot user accounts and systems including the creation and distribution of new group policies to all systems
Responsible for troubleshooting network connectivity issues and setting up devices for use on the network
Responsible for the setup of all wireless access points and different wireless networks
Responsible for doing network updates as well as network repairs for Morgan County
Worked with Virtual Machines including creating, backing up, and maintaining the systems
Responsible for programming, maintenance, and updating of the Commission website, and department webpages
Responsible for procuring and assisting in the procurement of equipment and other needs for technology related projects across all departments. This includes helping departments plan for equipment changes and upgrades and help them choose and order the appropriate equipment to achieve their goals
Communicate with service/maintenance providers about issues that arise that are related to equipment and/or services they provide, and to contact manufacturers for support and equipment warranty issues to get the problems resolved in a timely manner
Assist in the installation of Cisco switches
Maintain and configure all VOIP devices along with the Call Manager and voicemail systems.
Liaise with different service providers for about rates, services, contracts, and what products they have that will meet the needs for different projects, while also making sure that said rates are in accordance with regulations and guidelines
06/2011 to 04/2013
Lead Computer Technician, System/Network AdministratorDTM Computer – City, STATE,
I am responsible for the building of all the computers ordered at the store, as well as all repairing and troubleshooting all desktop computers and laptop software issues brought in by customers
I am also responsible for maintaining all the computers at the store, the local network, and the server
I have to keep up with the latest items and trends in both computer hardware and software that is out and that is coming out through reading magazines and in discussions with other network administrators and IT personnel
Communicating with customers about their computers and with other employees is critical for the successful completion of the jobs brought in
Also conduct backups of customer and store data for retrieval and later use
Also configure and build servers for customers.
12/2005 to 06/2011
Assistant / General ManagerPapa John’s Pizza – City, STATE,
I am responsible for the day to day operations of the Papa John’s restaurant
Responsible for Local Marketing, food ordering, proper use of food, all customer service issues, and hiring for my store
Responsibilities included making sure I met all budgeted sales, and food goals as well as increasing sales while controlling food and labor costs.
Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Education and Training
Expected in 12/1997
B.S.E: History, Social Science OUACHITA BAPTIST UNIVERSITY - Arkadelphia, AR GPA:
Expected in
: French Language And Literature University of Arkansas At Little Rock - Little Rock, AR GPA:
Completed graduate coursework in French Revolution Seminar and French Literature
Languages
Portuguese:
Native/ Bilingual
Negotiated:
French:
Professional
Negotiated:
Spanish:
Limited
Negotiated:
Additional Information
Continuing Currently taking courses Network+ and Server+
Currently have the following Cybrary.IT certifications: Communication & Network Security, Microsoft AD Domain Services, Microsoft User Account Management, Network Fundamentals, Managing a Network Infrastructure, Create a Network Subnet, Internal Components of a Computer, Peripheral Devices and Connectors, and Fundamental System Troubleshooting
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Resume Overview
School Attended
OUACHITA BAPTIST UNIVERSITY
University of Arkansas At Little Rock
Job Titles Held:
Network Administrator/Web Designer
Lead Computer Technician, System/Network Administrator