LiveCareer-Resume

network administrator resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Enthusiastic Network Administrator proudly offering over 12 years' experience in system upgrades, network installations, hardware monitoring and performance improvements. An astute employee with knowledge in system repairs and the installation of network components. Skilled in task prioritization and troubleshooting. In-depth knowledge of Linux and server technologies such as Docker. Multilingual and fluent in English and Spanish. Offering solid comprehension of cultural diversity.

Skills
  • Quick Learner
  • Analytical and Methodical
  • Self Motivation
  • Interpersonal and Written Communication
  • Problem-Solving
  • IP Addressing and Subnetting
  • New Technology Integration
  • Attention to Detail
  • Parts Inventory Management
  • Hardware Installation
  • Network Security
  • Technical Troubleshooting
  • Disaster Recovery
  • Workstation Maintenance
  • Installation, configuration and deployment of networking equipment such as routers, switches, and firewalls.
  • Installation, configuration and deployment of PFSense and other open-source Linux firewall distributions.
  • Network Repairs and Maintenance
  • Computer Systems Installation
  • Network Security Management
  • Performance Improvements
  • System Upgrades
  • Application Configuration
  • Verbal and Written Communication
  • Windows and Linux-based services including FTP, DNS, DHCP, File-Sharing (SMB), POP/IMAP email and web (HTTP).
  • Basic web programming using HTML5 and CSS.
  • Basic software coding experience using C++ and Java.
  • Web server installation, configuration and maintenance via Microsoft Windows Server or Linux.
  • Microsoft Active Directory installation, configuration, user management and policy management.
  • Installation, configuration and deployment of Microsoft Windows XP, Vista, 7, 8.1, 10, 11, Server 2003, 2008 R2 and 2012 and DOS operating systems
  • Installation and deployment of Linux operating systems (ie. OpenSuse, Fedora, Ubuntu, Debian and FreeBSD)
  • Basic electronic circuit troubleshooting and repair.
  • Knowledge in operating all Apple devices such as iPhones, iPads, Apple TVs and Apple watches.
  • Knowledge in operating and diagnosing Mac OS operating system.
  • Microsoft Windows and Linux-based workstations and peripheral installation.
  • Hypervisor installation and configuration for virtual machine deployment (ie. Virtualbox, VMWare eSXi, ProxMox, Hyper-V)
  • Programming and deploying Raspberry Pi micro board controllers.
  • VoIP Systems
  • Automation Management using Home Assistant and Apple HomeKit
  • Remote Conferencing Support
Experience
Network Administrator, 10/2019 to Current
CalportlandLongview, WA,
  • Provide on-site network, phone and computer support for all Case
  • Management, Administrators, Education, Maintenance and Medical staff
  • Contact Xerox Business Solutions for all printer servicing requests or replacement partsorders
  • Research technical solutions for ongoing issues occurring on-site
  • Follow up with 3rd party vendors or service providers with status updates when it’s necessary
  • Create and update service tickets for all IT issues
  • Administer service ticket system accounts for IT or office staff (ie
  • Case
  • Managers, Case Aides or Education Instructors)
  • Troubleshoot on-site wired network and Wi-Fi issues
  • Knowledgeable in
  • Ubiquity switches and Wi-Fi Access Points
  • Assist IT staff members with performing necessary network upgrades or repairs
  • Coordinate with IT staff when deploying new upgrades, software installations or technical solutions onto company laptops or office equipment
  • Create custom Windows installations for all staff and student laptops
  • Inventory all equipment including laptops, phones and other office equipment
  • Administer all Microsoft Teams user accounts and group permissions for entire facility
  • Perform remote support using ScreenConnect remote control software to all users who are working remotely
  • Assist with special projects including conducting training for NEOs, new installations and software development
  • Perform repairs and/or upgrades to Computer on Wheel (COW) units including Windows operating system imaging and customization for each department.
  • Installed and supported hardware and software for desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Monitored system upgrades, patches and new configurations.
  • Managed employee access, security roles and permissions.
  • Determined and alleviated hardware, software and network issues.
  • Supported various operating systems and server technologies.
  • Provided troubleshooting and testing to support network.
  • Uploaded, configured and managed antivirus detection software and email applications.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
  • Created manuals and other documentation for use in new employee training classes.
  • Created accounts and configured hardware to support onboarding process for new hires.
  • Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
  • Backed up data each evening, alleviating lost information risk.
  • Identified network products and services that would be great fit for network development.
  • Updated internal and outside vendor software whenever new releases became available.
  • Created thorough knowledge base of information detailing troubleshooting and system configuration and rolled it out to help desk team.
  • Worked independently while coordinating project work and support functions with other team members.
Computer Support Specialist, 04/2017 to 10/2019
Liberty HomecareGreenville, NC,
  • Assist hospital users with any ongoing technical issues with workstations,WOWs (workstation on wheels), phones, networking equipment or peripherals
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Created help desk tickets and performed troubleshooting to mitigate technological issues.
  • Responded to support tickets within established timeframe to improve customer service.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
  • Upgraded laptops/desktops, improving speed and performance.
  • Organized repair and replacement of PC components and systems.
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Created and updated training materials and procedures.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Contacted manufacturers or vendors to resolve major hardware and software issues.
  • Surveyed and supported technology assets to maintain business continuity.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Research solutions with vendors and other online references for solutions to ongoing issues across 12 STHS hospital locations.
  • Install and repair WOW components including inverters, battery packs, computers, cabling and electronic modules
  • Coordinated with management to take part in a corporate mass deployment of Windows 10 workstations at all STHS hospitals
  • Notate all work on the company’s online ticketing system
  • Take incoming help desk calls during work hours and scheduled on-call after working hours
  • Travel to all STHS hospital locations in McAllen, Weslaco, Mission, Edinburg, and Alamo to complete our assigned IT work.
I.T. Technician, 02/2014 to 04/2017
Atlantis Casino Resort SpaBlack Hawk, CO,
  • Traveled to different clients to provide technical assistance with their computer workstations, servers, phones, tablets and/or network devices (i.e Access Points, Routers, Switches, Hubs, etc...)
  • Performed CAT5/6e, fiber optic and wireless network installations for a variety of clients
  • Provided remote technical support using Log Me In, TeamViewer, Telnet or other remote software
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Updated in-home knowledge base with updated technical solutions for all current and future technicians
  • Contacted clients by phone and/or email to follow up on their issues or to update ticket information
  • Contacted manufacturers, service providers and/or developers for any necessary technical assistance to get issues resolved
  • Conducted online research for owner or technicians on certain ongoing issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
I.T. Technician, 04/2007 to 07/2010
Atlantis Casino Resort SpaReno, NV,
  • Performed all PC and networking installation/upgrades around office
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Assisted owner with all hardware and software purchases for office use
  • Maintained all physical & virtual servers, workstations, network equipment and phones at a regular basis
  • Includes maintaining
  • Asterisk PBX and Windows server
  • Collaborate with owner to ensure all technical and sandblasting equipment is up to par with their work requirements.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Documented repair processes and helped streamline procedures for future technical support actions.
Education and Training
Associate of Applied Science: Network Security Technology, Expected in 12/2013 to Texas State Technical College - Harlingen, TX,
GPA:
: Electronics Repair, Expected in to South Texas College - McAllen, TX,
GPA:
Additional Information
  • Love to research on new technologies and installations on my personal time.
  • Loves to tinker and experiment with networking, server installations and software in my home lab.
  • Experiment with Linux OSs using VirtualBox and Docker. Includes file server and security system deployments.
  • Experiment with Home Automation systems using Home Assistant and Apple HomeKit.
  • Perform frequent network upgrades and construction projects in my home whenever I can in order to update my home security.

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Resume Overview

School Attended

  • Texas State Technical College
  • South Texas College

Job Titles Held:

  • Network Administrator
  • Computer Support Specialist
  • I.T. Technician
  • I.T. Technician

Degrees

  • Associate of Applied Science
  • Some College (No Degree)

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