network administrator resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Intelligent Network Administrator with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Skills
Computer Systems Installation
Network Security Management
Disaster Recovery Procedures
Network Repairs and Maintenance
System Upgrades
Performance Improvements
System Testing
Problem Solving
Security Needs Assessment
Startup and Shutdown Management
Problem-Solving
Team Collaboration
Verbal and Written Communication
Data Backup
Performance Monitoring and Optimization
Disaster Recovery
Technical Troubleshooting
Controls Recordkeeping
User Support
Virus Protection
Network Security
Application Configuration
Vendor Relations
Hardware Installation
Interpersonal and Written Communication
Permissions and Access Control
Remote Conferencing Support
Mobile Device Management
Network Firewall Management
Router Installation and Optimization
VoIP Systems
IP Addressing and Subnetting
Attention to Detail
Quick Learner
SOP Writing
Project Management
Virtual Machine Operation
DNS Lookup
Self Motivation
CompTIA A+ Certification
LAN and WAN control
Cloud Management
Firewall Management
Infrastructure Planning
Parts Inventory Management
CompTIA Network+ Certification
Education and Training
Western Governors UniversitySalt Lake City, UTExpected in 12/2024 ā āBachelor of Science:Information Technology - GPA:
Cerritos CollegeNorwalk, CAExpected in ā āNo Degree:IT Network And Systems Administrator - GPA:
American International School Of JeddahJeddah, Saudi Arabia, Expected in ā āHigh School Diploma: - GPA:
Certifications
Certified CompTIA A+
Certified CompTIA Network+
Experience
Campbell University - Network Administrator Fort Bragg, NC, 08/2021 - Current
Monitored system upgrades, patches, service packs, hot fixes and new configurations.
Installed and supported hardware and software for desktops, servers and printers.
Worked closely with end users to solve problems related to hardware and software.
Managed employee access, security roles and permissions.
Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
Determined and alleviated hardware, software and network issues.
Supported various operating systems and server technologies.
Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
Provided troubleshooting and testing to support network.
Uploaded, configured and managed antivirus detection software and email applications.
Researched, recommended, configured and supported hardware and software for multiple departments.
Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
Supervised configuration of local area network, wide area network and corporate Internet system.
Performed routine troubleshooting and network monitoring.
Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
Created accounts and configured hardware to support onboarding process for new hires.
Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
Liaised with network team to configure, implement and administer LAN and WAN components.
Identified network products and services that would be great fit for network development.
Created thorough knowledge base of information detailing troubleshooting and system configuration and rolled it out to help desk team.
Updated internal and outside vendor software whenever new releases became available.
Conducted in-depth network reviews and tightened up security policies to monitor access and prevent cyber threats.
Supported users in security card system functions.
Worked independently while coordinating project work and support functions with other team members.
Assessed expenses and planned projects to control spending and stay within budget.
Oversaw Windows domain move and proactively addressed obstacles.
Tracked network and telephony devices for performance and load threshold metering.
Oversaw VPNs to deliver secure virtual network access to remote users.
Integrated and coordinated new security procedures and measures to protect network.
Avalon Health Care Group - Field Engineer Supervisor Nephi, UT, 01/2019 - 08/2021
Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs.
Resolved issues and escalated problems with knowledgeable support and quality service.
Designed and evaluated WAN and LAN connectivity technologies.
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Standardized job tasks and trained junior team members on industry best practices and standards.
Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Acquired and maintained advanced knowledge of networking protocols, including TCP/IP, DNS, OSI Model, Switches Firewalls, WAN, LAN, IPv4, Subnet and HTTPS.
Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Performed virtual machine provisioning, VM priority setup, and template cloning.
Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
Provided firewall and VPN management, IPSec, SSL VPN, security and incident response.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Devised solutions to operations issues related to Windows, Mac and Office 365, working closely via phone, email, live chat and web teleconference.
Processed over 75 support requests weekly for technical assistance on wide range of issues related to Windows, Office 365, RingCentral, IQMS, Activetrak, Datto, Veeam, Intuitive, SharePoint and Windows Server.
Configured hardware, devices and software to set up work stations for employees.
Delivered onsite technical support for 500 employees.
Determined hardware and network system issues using effective troubleshooting techniques.
Created help desk tickets, troubleshot and resolved desktop issues.
Assisted customers with product selection based on stated needs, proposed use and budget.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across 3 time zones.
Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Used Connect Wise ticketing systems to manage and process support actions and requests.
Installed, modified and repaired software and hardware to resolve technical issues.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Patched software and installed new versions to eliminate security problems and protect data.
Resolved system, hardware and telephone issues within 2 hours, improving efficiency among all departments.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Installed Cylance Protect and Sentinel One security applications and suggested additional security measures.
Provided Tier 2 IT support to non-technical internal users through desk side support services.
Removed malware, ransomware and other threats from laptops and desktop systems.
Performed tests of functionality, security and performance of different workstations and devices.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Fluent with the following hardware Systems: Fortigate, Sonicwall, Cisco, Ubiquiti, Polycom, Yealink, Lenovo, Dell, SuperMicro, HP, Apple Mac, Android and iPhone
Window Server 2012-2019, Work on DHCP, DNS, Active Directory, Group Policy, PoweShell, File Share, Print Server, Hyper-V Virtual Machines.
Designed and Created Hyper-V Virtual Machines for Companies with 30+ Employees.
Worked with Veterans Affairs Police Department (VAPD) to Setup and Implement Crimestar Server. Crimestar is the Criminal Database for the (VAPD).
Setup MDC Laptops for Police Officer's squad cars to run Background Checks on suspects.
Configured WAN, LAN, VLANS, DHCP, Port Forwards, SSL VPN, IPSec Tunnel and DNS on the following Firewalls: Fortigate, Sonicwall, Asus, Netgear, Ubiquiti and Linksys
Setup IP Security Cameras on Ubiquiti Networks
Completed Training with Eagle Eye on Camera Security System
Intensive work on Office 365 Admin Center, Create users, Convert mailbox to Shared mailbox, Download/Install Office apps, AzureAD, Conditional Access, and PowerShell
Swifttech Solutions - IT Help Desk City, STATE, 08/2018 - 01/2019
Configured hardware, devices and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data.
Removed malware, ransomware and other threats from laptops and desktop systems.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Trained and supported end-users with software, hardware and network standards and use processes.
Performed tests of functionality, security and performance of different workstations and devices.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified and repaired software and hardware to resolve technical issues.
Assisted customers with product selection based on stated needs, proposed use and budget.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
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