network administrator associate lab manager resume example with 19+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level Cyber Security position to help launch career while achieving company goals.

  • Network Security Management
  • Network Security
  • System Testing
  • Software Management
  • Problem Solving
  • Security Needs Assessment
  • Problem-Solving
  • Technical Troubleshooting
  • Application Configuration
  • Performance Monitoring and Optimization
  • Hardware Installation
  • Interpersonal and Written Communication
  • Cloud Management
  • LAN and WAN control
  • Attention to Detail
  • New Technology Integration
  • Network Firewall Management
  • DNS Lookup
  • Quick Learner
  • Self Motivation
  • Firewall Management
  • Script Writing
  • Decision Making
  • VMware and Oracle VM
  • Virtual Machine Operation
  • Documentation and Recordkeeping
  • Permissions and Access Control
  • Server Event Logging
  • Project Management
  • Amazon Web Services
  • Analytical and Methodical
Education and Training
Ensign College Salt Lake City, UT, Expected in 07/2023 Associate of Applied Science : Cyber Security - GPA :
University of Utah Salt Lake City, UT Expected in 05/2002 Bachelor of Science : Family And Consumer Sciences - GPA :
Brigham Young University - Idaho Rexburg, ID Expected in 06/1997 Associate of Arts : Communications - GPA :
  • Digital Media Marketing, Ensign College 2023
  • Social Media Marketing, Ensign College 2023
Everest National Insurance Company - Network Administrator, Associate Lab Manager
Remote, IL, 02/2023 - Current
  • Installed and supported hardware and software for desktops, servers and printers.
  • Performed routine troubleshooting and network monitoring.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Worked closely with end users to solve problems related to hardware and software.
  • Provided troubleshooting and testing to support network.
  • Liaised with network team to configure, implement and administer LAN and WAN components.
  • Monitored system upgrades, patches and new configurations.
  • Worked independently while coordinating project work and support functions with other team members.
  • Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
  • Supported various operating systems and server technologies.
  • Created accounts and configured hardware to support onboarding process for new hires.
  • Oversaw VPNs to deliver secure virtual network access to remote users.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Made recommendations to improve security procedures and systems.
  • Audited networks and security systems to identify vulnerabilities.
  • Protected secure data files and regulated access.
  • Designed, implemented and maintained security systems and controls.
  • Updated virus protection systems based on computer virus reports.
  • Built firewalls and encrypted data to secure confidential information.
  • Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations.
  • Evaluated evidence of violations in company security policies to identify violators and investigate incidents, instructing employees on correct procedures.
  • Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
  • Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.
Department Of Veterans Affairs - Digital Marketing Manager
Las Vegas, NV, 05/2021 - 05/2022
  • Developed creative digital content and unique campaigns to drive brand exposure.
  • Wrote social media content to increase engagement with customers.
  • Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Tracked and analyzed social media and online marketing initiatives.
  • Improved short- and long-term digital marketing strategies.
  • Built network of social media influencers, including celebrities, bloggers and companies to increase brand exposure.
  • Utilized Twitter and Facebook to promote products, services and content.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Prepared cost estimates for projects of varying sizes.
Jetblue Airways Corp - Multi-Channel Reservations Agent
City, STATE, 04/2004 - 09/2020
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Took reservations from patrons by phone or online.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Built and maintained productive relationships with employees.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
Intermountain Healthcare - Housing Manager
City, STATE, 05/2003 - 04/2004
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Maintained high level of communications and marketing skills by participating in professional activities.
  • Completed research to thoroughly understand client requirements.
  • Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Communicated with housing managers and rental agencies on behalf of clients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Maintained accurate records and documented client data in company databases.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Collaborated with social workers to support patients.
  • Made referrals to utilize community resources for resident's needs.
University Of Utah Health Care - Outpatient Clinic Representativeive
City, STATE, 07/2002 - 05/2003
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Maintained patient accounts by obtaining, recording and updating personal and financial information.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Straightened up waiting room to maintain neat and organized space.
  • Compiled physical and digital documents, charts and reports.
Additional Information

Programming languages-Python, Java, Object-Oriented Programming.

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Resume Overview

School Attended

  • Ensign College
  • University of Utah
  • Brigham Young University - Idaho

Job Titles Held:

  • Network Administrator, Associate Lab Manager
  • Digital Marketing Manager
  • Multi-Channel Reservations Agent
  • Housing Manager
  • Outpatient Clinic Representativeive


  • Associate of Applied Science
  • Bachelor of Science
  • Associate of Arts

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