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Mvs Tech Support Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Skills
  • Tracking and Documentation
  • Microsoft Windows and Office
  • Analytical and Methodical
  • System Performance Assessment
  • Resolving Problems and Incidents
  • Verbal and Written Communication
  • Customer Service Support
  • Technical Troubleshooting
  • Help Desk Support
  • Active Listening
  • Friendly and Patient
  • Issue and Resolution Tracking
  • Highly Professional
  • Remote Technical Support
  • Problem Solving
  • Error Detection
  • Account Administration
  • Software Evaluation
  • Attention to Detail
  • Collaborative Team Player
  • Hardware and Software Repair
  • Multitasking and Prioritization
  • Troubleshooting Network Issues
  • Computer Diagnostics
  • Hardware Evaluations
  • User Training
  • Service Desk Team Management
Work History
01/2012 to 10/2016
MVS Tech Support Vpne Parking Solutions Longboat Key, FL,
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Responded to telephone inquiries regarding Retail Inkjet Service machine operation, use and repair.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Conducted in-depth product and issue resolution research to address customer concerns.
03/2007 to 12/2009
PC Technician/Desktop Support Manager General Dynamics/Itronix City, STATE,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
  • Analyzed common issues to identify troubleshooting methods needed for quick remediation.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Uploaded new software, rolled out updates and applied patches to desktop systems upon release to thwart malware and virus threats from penetrating networks.
  • Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
01/2004 to 03/2004
Lot Attendant Downtown Toyota City, STATE,
  • Parked and retrieved cars according to customer needs.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Kept facilities clean, neat and organized to give areas professional and fresh appeal.
  • Moved cars around lot to increase space efficiency.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Lifted, positioned and removed barricades to open or close parking lot areas.
01/2001 to 01/2004
PC Technician/Networking Admin/Web Design On The Edge Media Group City, STATE,
  • Troubleshot and debugged code ensuring compatibility with devices, browsers, and operating systems.
  • Collaborated with project managers, testers, end-users, and distributors.
  • Worked on eCommerce maintenance and management for client websites.
  • Mastered emerging technologies to offer technical direction and creative solutions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
Education
Expected in 06/2002
High School Diploma:
Mt. Spokane High School - Mead, Washington,
GPA:
Automotive Repair

Self taught in Automotive repair of my own and my families vehicles. Willing to learn more.

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Resume Overview

School Attended
  • Mt. Spokane High School
Job Titles Held:
  • MVS Tech Support
  • PC Technician/Desktop Support Manager
  • Lot Attendant
  • PC Technician/Networking Admin/Web Design
Degrees
  • High School Diploma

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