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MPowerment Specialist Resume Example

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MPOWERMENT SPECIALIST
Professional Summary

Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.

Accomplishments
  • Collaborated with team of 20 in the development of Project WOW.
  • Documented and resolved Transgender Issues which led to Hormone Replacement Therapy, Gender Reassignment Surgery and Gender Marker Change on Identificaion
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Skills
  • Teamwork
  • Expert in Microsoft
  • Customer service
  • Customer Relations
  • Troubleshooting skills
  • Complaint resolution
  • Inbound and Outbound Calling
  • Creative problem solving
  • Account management
  • Multi-line phone talent
  • Staff education and training
  • Good listening skills
  • Medical terminology knowledge
  • Professional telephone demeanor
Work History
MPowerment Specialist, 12/2019 to Current
NJCRI – Newark , NJ
  • Fostered collaborative efforts to schedule, host and facilitate events and identify further opportunities to reach members of community.
  • Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
  • Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Liaised with Manager to coordinate volunteer activities and facilitate distribution of promotional and marketing materials.
  • Generated weekly/monthly reports to evaluate program success and make modifications.
  • Engaged with larger Transgender movement to build transformational and deeply collaborative partnerships.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
  • Maintained regular contact with clients by calling and visiting clients' homes.
Health Administrative Assistant, 06/2005 to 08/2020
Newark Beth Isreal Hospital – Newark, NJ
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
Customer Service Representative, 08/2010 to 03/2011
Saveology.com – South Plainfield, NJ
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Customer Service Representative 3 , 10/2007 to 12/2009
Dish Network – Pinebrook , NJ
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
High School Diploma: 06/2006
Weequahic High School - Newark, NJ
No Degree: MusicEssex County College - Newark, NJ
Certified MA: Medical Assisting, 07/2014
Drake College of Business - Newark NJ
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Resume Overview

Companies Worked For:

  • NJCRI
  • Newark Beth Isreal Hospital
  • Saveology.com
  • Dish Network

School Attended

  • Weequahic High School
  • Essex County College
  • Drake College of Business

Job Titles Held:

  • MPowerment Specialist
  • Health Administrative Assistant
  • Customer Service Representative
  • Customer Service Representative 3

Degrees

  • High School Diploma : 06/2006
    No Degree : Music
    Certified MA : Medical Assisting , 07/2014

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