Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
 Ambitious financial professional with superior analytical and problem solving skills. Ambitious, detail-oriented Financial Analyst versed in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
  • Data trending
  • Advanced financial analysis
  • Strong organization
  • Strategic financial planning
  • Excellent attention to detail
  • Expert in customer relations
  • Flexible team player
  • Adobe software
  • Financial and operational reporting
  • Expertise in invoice and payment transactions
  • Accounting procedures consultant
  • Creative thinker
  • Performance audits
  • Requires minimal supervision
  • Exceptional communicator
  • Audit reporting
  • Fraud detection and prevention
  •  Microsoft Office Suite proficiency
  • Internal and external auditing
  • Strong interpersonal skills
  • Superior attention to detail
  • Analytical reasoning
  • Exceptional organization
  • Ethical approach
Work History
Mortgage Quality Assurance Analyst, 01/2011 - Current
First United Bank & Trust Co , ,
        • Identify compliance, financial and reputational risks to the company requiring attention and escalate appropriately to manager.
        • Assist in the creation of new SCRA, FC Referral, FC Affidavit and LRA tests script, policy & procedures and process workflows requested by management team.
        • Conduct Clean Desk Audits for various departments, like Asset Management, Bankruptcy, Foreclosure and Default Team.
        • Participate in internal and external audits to ensure appropriate supporting documents, reviews and responses are accurate and completed by the expected completion dates.
        • Participate and attend monthly department meetings to stay up-to-date on any business department policy and procedure changes.
        • Participate in the development of a process for validating Action Plans.
        • Monitored and analyzed financial, statistical and operational data trends.
        • Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC.
        • Trained and directed new hires during department orientations.
Operational Risk Management Analyst, 02/2003 - 02/2011
Pra Group, Inc. , ,
        • Developed new department training guides/materials, techniques, policy and procedures for GCOR Department.
        • Analyze department business processes and create desktop guidelines; training materials and internal policy and procedures for department.
        • Train over 50 new employees and audit 100% of their work for the 1st 90 days.
        • Provide support to Business Units to ensure that all areas meet compliance management responsibilities and abide all applicable laws and regulations.
        • Researched and resolved issues regarding the integrity of data flow into databases.
        • Documented business processes and analyzed procedures to see that they would meet changing business needs.
        • Develop and created audit processes and new department policy and procedures for Privacy Act, financial fraud, IRS 1099A-C, Short Sale, Corporate Advance, FFIEC, Flood, Hazard, and Modifications (like step rate and workout).
        • Identify and develop audit controls that mitigate internal audit findings and make recommendation to management team in dealing with a wide variety federal guidelines and state laws.
        • Provide assistance and properly control the release of proprietary information and respect confidential information when providing assistance to businesses, management team and/or bank examiner.
        • Analyze business financial data and formulate recommendations to Business Units to ensure that all areas meet compliance management responsibilities and abide all applicable laws and regulations.
        • Assist and coordinates Foreclosure Affidavit Project Managing flow of incoming and outgoing files Research and/or re-calculate files to ensure t.
Escrow Tax and Insurance Specialist, 01/1995 - 02/2003
Wells Fargo World Savings , ,
  • Reviewed over 2500 loans per month and managed over escrow tape transactions, approve and upload the information to Vendors.
  • Created over 10 training materials for setting up Escrow Accounts; paying taxes and insurance; analyzing and auditing the existing Escrow Accounts in different states.
  • Perform Escrow analysis, for over 10,000 loans per month, to thoroughly analyze the conditions of the escrow accounts and developed new strategies to improve and attain results without negative side effects for customers.
  • Reviewed and managed all Escrow Overage checks and ensure that the checks are mailed out to borrower within 2-3 business days.
  • Assist Management with training new employees to setting up Escrow accounts; paying current and delinquent taxes and homeowner insurance; escrow payments breakdowns and generating an Escrow Analysis for homeowners.
  • Provide support to Business Units to ensure that borrower escrow accounts are in compliant with RESPA, FEEMA and HUD guidelines and abide all applicable laws and.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Posted receipts to appropriate general ledger accounts.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Created daily and weekly cash reports for accounting management.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
Bachelor of Arts: Social Science with Education Concentration, Expected in 2010
Ashford University - Clinton, IA
Additional Information
  • ACTIVITIES / HONORS: SA Food Bank Volunteer Program United Way Program Review VITA Volunteer Program

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School Attended

  • Ashford University

Job Titles Held:

  • Mortgage Quality Assurance Analyst
  • Operational Risk Management Analyst
  • Escrow Tax and Insurance Specialist


  • Bachelor of Arts

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