monitor ii specialist resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Vigilant Specialist/ Monitor II skillful communicating with inmates to diffuse tense situations and resolving conflicts. Expertise in managing and monitoring offender daily activities, overseeing safe transport of offenders and operating communication systems. Certified in Crisis Intervention and Motivational Interviewing.
Skills
Interpersonal communication
Teamwork
Customer service
Fluent in Spanish and willing to learn any other language needed.
Performing repairs
Troubleshooting skills
Cultural knowledge of Hispanic culture and diversity
First aid/ CPR certified
Mix martial arts techniques
Intake procedures
Child abuse clearance
DOC clearance
Delinquency monitoring
Supervising residents
Crisis intervention techniques
Staff training
Staff supervision
Record keeping
Work History
Monitor II / Specialist, 12/2017 to Current Ucla Health – Palos Verdes Peninsula, CA,
Completed daily work report sheets and delegated tasks to employees.
Verified all facility visitors carried proper identification and had no contraband before entering institution.
Supervised dining hall, outdoor recreation area, medication room and inmate housing unit.
Supervised [Four] employees and performance of tasks and managed [50-64] Co-ed offenders.
Handled inmate counts and searches for missing inmates.
Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
Coordinated responses to emergency situations arising in different Facility/Building locations.
Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
Processed and logged accurate and detailed incident reports.
Noted and followed up on any unusual behavior.
Detected and apprehended any unauthorized personnel.
Responded quickly and effectively to all security violations and duress alarms.
Maintained accurate and detailed logs of all events during each shift.
Collected and organized all surveillance data and information to protect client possessions and work-spaces.
Investigated all security and safety violations.
Unlocked rooms and suites for authorized contractors.
Maintained surveillance of building and identified all officials and employees before authorizing entrance.
Delivered accurate verbal and written reports to company personnel.
Responded to calls in both routine and emergency situations.
Directed activities of inmate crews working on maintenance, and group projects.
Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
Established positive working relationships and maintained boundaries with resident offenders.
Completed dorm sanitation and maintenance checks and reported results to management.
Made rounds at specified intervals and conducted head counts and roll calls.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Cleaned Inmate/reentrant processing areas to prevent spread of disease or infection.
Searched building and grounds, living quarters and work areas for contraband.
Built solid relationships with staff and residents to keep institution safe and secure.
Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
Observed behavior of residents individually and in groups.
Received and accounted for personal possessions and determined inmate work assignments.
Escorted inmates to and from living areas, hospitals and medical appointments.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Conducted routine and emergency head counts.
Completed intake paperwork, property inventory and searches.
Delivered inmates to work sites and returned safely by following protocols.
Issued cleaning supplies, comfort items, laundry and all basic meals.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls.
Booked new inmates into facility and processed inmates for release.
Inspected work sites and crew trucks for contraband, cleanliness and safety.
Auxiliary Firefighter, 05/2018 to 07/2019 MT. PENN FIRE AND WEST READING FIRE – City, STATE,
Calmly and effectively directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Participated in Fire training exercises and in-class training to improve firefighting knowledge.
Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Welcomed visitors to office, communicated arrival to team and achieved visit expectations.
Developed community and public relations by involving myself in community events and using bilingual skills if required.
Teacher's Aide Volunteer, 08/2016 to 03/2018 Little Hands Curious Minds Daycare – City, STATE,
Supported classroom activities, including tutoring, grading homework and reviewing exams.
Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Oversaw groups of up to [10] students at school and off-site locations, maintaining optimal safety and security.
Monitored students on field trips by overseeing various tasks, including roll call, to keep youths safe in public settings.
Supported student learning objectives through personalized and small group assistance to support classroom instruction.
Worked with individual students to provide personalized educational, behavioral and emotional support.
Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
Set up visual aids, equipment and classroom displays to support mentor teacher's lesson delivery.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Distributed learning materials such as worksheets, textbooks and supplemental activities.
Evaluated student progress through analysis of students behavior, mental state, and reports .
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Created a judgment free-zone by implementing cultural diversity and values into classroom assignments and lesson plans.
Used bilingual skills to translate, read, write, help, and direct students in daily routines.
Developed relationships with family and students through the use of language, and cultural Knowledge.
Student Lab Assistant, 10/2016 to 12/2016 Reading Area Community College – City, STATE,
Configured hardware, devices and software to set up work stations for employees.
Provided instruction to all lab users on proper use of all equipment.
Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
Handled lab equipment, cleaned keyboards, monitors and disk drives.
Removed and replaced malfunctioning components to correct hardware problems.
Helped streamline repair processes and update procedures for support action consistency.
Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
Monitored systems in operation and input commands to troubleshoot areas such as computer lab and teacher smart boards.
Presented software packages and applications and developed lab templates.
Supported all computer lab operations.
Patched software and installed new versions to eliminate security problems and protect data.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Removed malware, ransomware and other threats from laptops and desktop systems.
Provided services to 200-300 computers in lab, and assisted teachers and students in daily arising issues.
Education
High School Diploma: , Expected in 05/2015 to Essex County College - Newark, NJ GPA:
High School Diploma: , Expected in 08/2019 to Pennsylvania Higher Education - , GPA:
Associate of Arts: General Studies W 20 Credits in ECD , Expected in 12/2019 to Reading Area Community College - Reading, PA GPA:
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