Mobile Device Support Specialist Resume Example
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MOBILE DEVICE SUPPORT SPECIALIST
Professional Summary
Over 5 years of experience in member support and has successfully managed small scale projects in the Network service industry. I accomplished this by demonstrating management skills such as planning, scheduling, organizing and execution. By providing these services, I was able to ensure the consummation of the projects and their objectives.
Skills
|
Work History
March 2017-CurrentMobile Device Support Specialist | Jacobs Engineering Group Inc. | Rio Rancho , NM
- Provide remote support for SWA and American Airlines business customers ensuring a quality experience and customer satisfaction.
- Provide support for the Enterprise and Hallmark CrownConnect equipment including but not limited to iPad\'s, laptops and other devices.
- Install, configure, test, maintain and troubleshoot end-user\'s devices and related peripherals to ensure proper operation.
- Perform remote analysis, diagnosis, and resolution of complex service problems for end users, and suggest and implement solutions, including repair as needed.
- Maintain
user accounts and licensing in network and system related
applications such as iTRAC, MOBI, Office 365.
February 2013-June 2016Information Technology Service Coordinator | Splunk | Aurora , CO
- Serve as a liaison between the customer and internal departments (sales, operations, etc.) to ensure that installations are properly coordinated in the most efficient manner possible.
- Helped create navigation structures and information design to effectively communicate actionable, prioritized recommendations to management, design and development.
- Provided basic technical assistance involving circuit I.D information, internal gateway addresses and IAD configurations.
- Partnered with Circuit Delivery, Provisioning, Service Activations, Smart Start and installation field technicians to ensure a timely delivery and activation of product(s).
- Performed first-level core troubleshooting on software system problems and delivered accurate technical solutions.
April 2012-December 2012Project Install Coordinator | Coca-Cola/Randstad | City , STATE
- Previously responsible for coordinating the manpower to facilitate the installation of Coca-Cola freestyle equipment within various restaurants nationwide.
- Initiated frequent contact with on-site technicians to ensure customer satisfaction and retention of accounts.
- Managed customer support queues daily; directly supported customers with general end-user inquiries and technical issues in a timely manner.
- Provided
service support for I.T dept., executed and validated new
upgraded internal software releases and
assisted with user operation
and
testing.
September 2010-April 2012Event Technology Specialist | Presentation Services | City , STATE
- Serve on multiple service, platform, or project teams in a variety of roles such as a Subject Matter Expert, Technical Lead and/or Client Lead.
- Responsible for providing excellent customer service by exceeding the expectations and needs of both internal and external hotel and conference center customers.
- Provided clientele with an accurate technical room set in a timely and efficient manner.
- Display Interface USB Switching Loading Apps/Drives Basic MS Office.
Education
November 2006Associate of Applied Science: Health Science Everest Institute, City, State
May 1997High School Diploma: Westlake Highschool, City, State
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Resume Overview
School Attended
- Everest Institute
- Westlake Highschool
Job Titles Held:
- Mobile Device Support Specialist
- Information Technology Service Coordinator
- Project Install Coordinator
- Event Technology Specialist
Degrees
- Associate of Applied Science : Health Science
High School Diploma :
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