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Mobile Device Support Specialist Resume Example

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MOBILE DEVICE SUPPORT SPECIALIST
Professional Summary
Over 5 years of experience in member support and has successfully managed small scale projects in the Network service industry. I accomplished this by demonstrating management skills such as planning, scheduling, organizing and execution. By providing these services, I was able to ensure the consummation of the projects and their objectives.
Skills

  • Microsoft Office Suite (Word, Excel,PowerPoint, Outlook).
  • Customer-relations, customer support, gateway information, design,quality control, researching, sales,technical assistance,troubleshooting, VPN, Voice and Data.
  • Fiber optics experience
Work History
March 2017-CurrentMobile Device Support Specialist | Company Name | City, State
  • Provide remote support for SWA and American Airlines business customers ensuring a quality experience and customer satisfaction.
  • Provide support for the Enterprise and Hallmark CrownConnect equipment including but not limited to iPad\'s, laptops and other devices.
  • Install, configure, test, maintain and troubleshoot end-user\'s devices and related peripherals to ensure proper operation.
  • Perform remote analysis, diagnosis, and resolution of complex service problems for end users, and suggest and implement solutions, including repair as needed.
  • Maintain user accounts and licensing in network and system related applications such as iTRAC, MOBI, Office 365.





February 2013-June 2016Information Technology Service Coordinator | Company Name | City, State
  • Serve as a liaison between the customer and internal departments (sales, operations, etc.) to ensure that installations are properly coordinated in the most efficient manner possible.
  • Helped create navigation structures and information design to effectively communicate actionable, prioritized recommendations to management, design and development.
  • Provided basic technical assistance involving circuit I.D information, internal gateway addresses and IAD configurations.
  • Partnered with Circuit Delivery, Provisioning, Service Activations, Smart Start and installation field technicians to ensure a timely delivery and activation of product(s).
  • Performed first-level core troubleshooting on software system problems and delivered accurate technical solutions.





April 2012-December 2012Project Install Coordinator | Company Name | City, State
  • Previously responsible for coordinating the manpower to facilitate the installation of Coca-Cola freestyle equipment within various restaurants nationwide.
  • Initiated frequent contact with on-site technicians to ensure customer satisfaction and retention of accounts.
  • Managed customer support queues daily; directly supported customers with general end-user inquiries and technical issues in a timely manner.
  • Provided service support for I.T dept., executed and validated new upgraded internal software releases and assisted with user operation and testing.



September 2010-April 2012Event Technology Specialist | Company Name | City, State
  • Serve on multiple service, platform, or project teams in a variety of roles such as a Subject Matter Expert, Technical Lead and/or Client Lead.
  • Responsible for providing excellent customer service by exceeding the expectations and needs of both internal and external hotel and conference center customers.
  • Provided clientele with an accurate technical room set in a timely and efficient manner.
  • Display Interface USB Switching Loading Apps/Drives Basic MS Office.





Education
November 2006Associate of Applied Science: Health Science Everest Institute, City, State
May 1997High School Diploma: Westlake Highschool, City, State
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Resume Overview

School Attended

  • Everest Institute
  • Westlake Highschool

Job Titles Held:

  • Mobile Device Support Specialist
  • Information Technology Service Coordinator
  • Project Install Coordinator
  • Event Technology Specialist

Degrees

  • Associate of Applied Science : Health Science
    High School Diploma :

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