Dedicated and focused Mission Control Analyst who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am a very energetic individual and easy to get along with. Even though I have a lot of experience in the customer service industry, I am always willing to learn. I work well on a team, but I am also very efficient working independently.
I have over 5 years experience working as a Mission Control Analyst helping manage up to five projects simultaneously in regards to running adherence and productivity. Currently I am not proficient in Excel where I can build reports, but I am a quick study working with existing Excel spreadsheets. I work with CMS Avaya and IEX on a daily basis, very familiar with the various reports that can be run.
Promoted to Mission Control Analyst just three weeks after being employed with Teleperformance. I have been nominated as a Blue Diamond employee, which has only happened twice in my 5 years with Teleperformance. Mainly, my accomplishments are personal, where I learn something new or master something I was struggling with in the past or simply when management or clients comment on my hard-work and show appreciation.
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