mis operations support technician resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am an ambitious, hard working individual, and am ready to take the next step in achieving my career goals. I am a full-time (online) student, and am also wanting to take the Security+ and the Net+ classes/certifications soon. I thrive in team-based or individually motivated environments. I am the first point of contact for close to 300 people, for any technical issues. Whether it be hardware, software, or networking, I diagnose, troubleshoot, and resolve the issues. I have valuable experience and knowledge with: Active Directory, Windows OS, Office 365 Applications, and creating helpdesk tickets. Thank you for the opportunity to apply for this position with your company. I believe I could make a great asset to your team, and hope you will consider me for this position.

  • Troubleshooting and diagnostics for hardware and software
  • Document management
  • Permissions management
  • Application support
  • Technical issue analysis
  • Application installations
  • Hardware updates/upgrades
  • Office 365 Applications
  • Active Directory
  • Windows OS
  • Systems implementation
  • KnowBe4 Security Training
  • Customer Service/ Communication
  • Helpdesk and Desktop Support
  • Call Center Operations
  • Leadership
  • Time management
  • Problem resolution
08/2020 to Current
MIS Operations & Support Technician Qurate Retail Group West Palm Beach, FL,
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Assisted customers with various types of technical issues via email, in-person, and by telephone.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Managed user profiles, security access and shared file structures.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1-2 IT support for hardware and software to company personnel.
06/2019 to 02/2020
Lead Sales Associate Dollar General City, STATE,
  • Checked store shelves and restocked products from inventory in back room.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
08/2018 to 01/2019
Waitress/Cashier Team Lead Mazzio's Italian Eatery City, STATE,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Met high productivity standards in processing payments for customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Cleared table and bussed dishes to allow for quick setups.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
09/2017 to 06/2018
Logistics Team Member Consolidated Turbine Specialists City, STATE,
  • Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
  • Managed accurate inventory counts in internal supply chain systems.
  • Reconciled invoices with service requests and inventory verification.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Coordinated inventory, stocking, and ordering.
  • Secured items and packages for transport to alleviate damage.
  • Performed scheduled inventory counts and supply audits.
  • In charge of the Social Media accounts, and updated them daily.
Education and Training
Expected in 09/2020
Associate of Applied Science: Information Technology
Oklahoma State University Institute of Technology - Okmulgee - Okmulgee, OK
Expected in 05/2023
Bachelor of Science: Cyber Security & Information Assurance
Rogers State University - Claremore, OK

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Resume Overview

School Attended

  • Oklahoma State University Institute of Technology - Okmulgee
  • Rogers State University

Job Titles Held:

  • MIS Operations & Support Technician
  • Lead Sales Associate
  • Waitress/Cashier Team Lead
  • Logistics Team Member


  • Associate of Applied Science
  • Bachelor of Science

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