Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

As an accomplished and seasoned professional, I bring an extensive background of success in this field, along with the qualifications which are required to make a positive impact in this role.

I offer a combination of unique skills an competencies which I have developed through a lengthy and rewarding career. I have honed scheduling and inspecting systems skills while proficient in communication. in previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets.

As my attached resume indicates, I offer the teamwork, leadership and process development capabilities that are required in a new Field Coordinator. I am eager to discuss the possibility of advancing my career with in PNM. Please feel free to contact me for additional career details and qualification. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidacy.

  • Effective communication
  • Customer Service
  • Dependable and Responsible
  • Flexible and Adaptable
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Organization and Time Management
  • Leadership/Safety
  • Materials collection
  • Residential and land development projects
  • Data Entry
  • Training and Development
Work History
Meter Service Technician/Damage Prevention Specialist, 05/2010 - Current
Trustmark Insurance Spring House, PA,
    • Damage Prevention Specialist - Knowledgeable in KOR-WEB, Ticket Dispatch, NM811 One Call, Metrotech line locating equipment
    • Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
    • Reference PNM GIS Viewer Mapping of Overhead and Underground Power Lines, drawings and designs, incorporating Locate requests.
    • Planned field surveys to locate new sites.
    • Assessed new engineering designs to verify technical feasibility and compliance with Electrical codes and Construction standards.
    • Mapped out inspected project sites and reported potential problems.
    • Documented and reported project activities to Supervisor
    • Looked over proposed plans and project sites to coordinate layouts and site maps.
    • Required to be On Call
    • Meter Service Technician - Install meters ( single phase ,OMR/ERT, solar,Net/Rec) turn off/turn on meters, read in/out meters, remove inactive meters,
    • High/low bill complaints, tamperings, voltage checks, meter exchanges ( sample, periodic, failed)
    • Service Suite, Dispatch and Mobile App.
    • Required to be On Call
Customer Service Manager, 11/2008 - 05/2010
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Followed through with client requests to resolve problems
Electric Meter Technician/Apprentice Lineman, 10/1995 - 11/2008
Texas New Mexico Power/PNM City, STATE,
  • Electric Meter Technician
  • Repaired non-functioning meters and tested to verify operational status.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Used ITRON to transfer collected data to company databases daily.
  • Monitored daily routes for safety and efficiency.
  • Read meters
  • Apprentice Lineman
  • Climbed poles, operated bucket/line trucks, lineman tools, equipment, framed poles, knowledgeable of material/hardware.
  • Overhead and Underground line construction
  • Required to be On Call
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Worked with Irate customers to understand needs and provide excellent service
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed and maintained courteous and effective working relationships
Lineman/Electrical Groundman, 06/1988 - 10/1995
Socorro Electric Cooperative City, STATE,
  • Advanced to 3-year Apprentice
  • Understood and demonstrated use of basic electricity principles and electronics.
  • Recognized safety hazards associated with electrical line work and performed duties safely.
  • Analyzed electrical power situations accurately and adopted appropriate courses of action.
  • Performed warehouse duties, in field staking Asst., AutoCAD/drafting, read meters, (installed, removed, tested)
  • Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks
  • Responded to emergencies and outages that required additional labor and assistance for repairs
  • Worked on both dead and energized lines
  • Removed old poles and hardware and replaced with new equipment
  • Maintained solid safety record with no OSHA-recordable incidents
  • Installed and maintained overhead and underground electrical power lines and auxiliary equipment
  • Monitored company inventory to keep stock levels and databases updated
  • Worked flexible hours; night, weekend, and holiday shifts
  • Inspected power lines and poles for signs of damage or wear, interference and degradation and reported findings to supervisor
High School Diploma: , Expected in 05/1989
Socorro High School - Socorro, NM

Continuing education in the field on the Job.

34-Years Electrical Field hands on training, Rocky Mountain Meter School-2015, 2016, Certification on the Job training classes, Basic Electricity, CPR-First Aid, Code of Conduct, Ethics and Compliance, ELM-training, BuliyRay Dog training, Underground line locating, NM Pipeline safety Paradigm(2015-2016-2017-2018-2019-2020) Overhead and Underground Construction, Maps(Arc-Fm/PNM GIS viewer).

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School Attended

  • Socorro High School

Job Titles Held:

  • Meter Service Technician/Damage Prevention Specialist
  • Customer Service Manager
  • Electric Meter Technician/Apprentice Lineman
  • Lineman/Electrical Groundman


  • High School Diploma

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