- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
As an accomplished and seasoned professional, I bring an extensive background of success in this field, along with the qualifications which are required to make a positive impact in this role.
I offer a combination of unique skills an competencies which I have developed through a lengthy and rewarding career. I have honed scheduling and inspecting systems skills while proficient in communication. in previous roles, I have contributed to organizational improvements, collaborative team efforts and attainment of key business targets.
As my attached resume indicates, I offer the teamwork, leadership and process development capabilities that are required in a new Field Coordinator. I am eager to discuss the possibility of advancing my career with in PNM. Please feel free to contact me for additional career details and qualification. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidacy.
|
|
Trustmark Insurance – Spring House, PA,
- Damage Prevention Specialist - Knowledgeable in KOR-WEB, Ticket Dispatch, NM811 One Call, Metrotech line locating equipment
- Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
- Reference PNM GIS Viewer Mapping of Overhead and Underground Power Lines, drawings and designs, incorporating Locate requests.
- Planned field surveys to locate new sites.
- Assessed new engineering designs to verify technical feasibility and compliance with Electrical codes and Construction standards.
- Mapped out inspected project sites and reported potential problems.
- Documented and reported project activities to Supervisor
- Looked over proposed plans and project sites to coordinate layouts and site maps.
- Required to be On Call
- Meter Service Technician - Install meters ( single phase ,OMR/ERT, solar,Net/Rec) turn off/turn on meters, read in/out meters, remove inactive meters,
- High/low bill complaints, tamperings, voltage checks, meter exchanges ( sample, periodic, failed)
- Service Suite, Dispatch and Mobile App.
- Required to be On Call
PNM – City, STATE,
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Monitored customer service operations to assess agent performance and provide feedback.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Followed through with client requests to resolve problems.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Followed through with client requests to resolve problems
Texas New Mexico Power/PNM – City, STATE,
- Electric Meter Technician
- Repaired non-functioning meters and tested to verify operational status.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Used ITRON to transfer collected data to company databases daily.
- Monitored daily routes for safety and efficiency.
- Read meters
- Apprentice Lineman
- Climbed poles, operated bucket/line trucks, lineman tools, equipment, framed poles, knowledgeable of material/hardware.
- Overhead and Underground line construction
- Required to be On Call
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Worked with Irate customers to understand needs and provide excellent service
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Developed and maintained courteous and effective working relationships
Socorro Electric Cooperative – City, STATE,
- Advanced to 3-year Apprentice
- Understood and demonstrated use of basic electricity principles and electronics.
- Recognized safety hazards associated with electrical line work and performed duties safely.
- Analyzed electrical power situations accurately and adopted appropriate courses of action.
- Performed warehouse duties, in field staking Asst., AutoCAD/drafting, read meters, (installed, removed, tested)
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks
- Responded to emergencies and outages that required additional labor and assistance for repairs
- Worked on both dead and energized lines
- Removed old poles and hardware and replaced with new equipment
- Maintained solid safety record with no OSHA-recordable incidents
- Installed and maintained overhead and underground electrical power lines and auxiliary equipment
- Monitored company inventory to keep stock levels and databases updated
- Worked flexible hours; night, weekend, and holiday shifts
- Inspected power lines and poles for signs of damage or wear, interference and degradation and reported findings to supervisor
Socorro High School - Socorro, NM
Continuing education in the field on the Job.
34-Years Electrical Field hands on training, Rocky Mountain Meter School-2015, 2016, Certification on the Job training classes, Basic Electricity, CPR-First Aid, Code of Conduct, Ethics and Compliance, ELM-training, BuliyRay Dog training, Underground line locating, NM Pipeline safety Paradigm(2015-2016-2017-2018-2019-2020) Overhead and Underground Construction, Maps(Arc-Fm/PNM GIS viewer).
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Personalization
- Target Job
- Typos
Resume Overview
School Attended
- Socorro High School
Job Titles Held:
- Meter Service Technician/Damage Prevention Specialist
- Customer Service Manager
- Electric Meter Technician/Apprentice Lineman
- Lineman/Electrical Groundman
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
