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Member Service Specialist Resume Example

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MEMBER SERVICE SPECIALIST
Summary
Professional with experience working in fastpaced environments Fluent in written and oral Spanish Licensed Life and Health insurance agent Licensed Property and Casualty insurance agent
Work History
Spotsylvania Dept. of Social Services
Experience
01/2018 to Current
Member Service SpecialistVirginia Farm Bureau － Fredericksburg, Virginia
  • Serve as the Health Insurance Consultant for two separate offices by developing and growing a health insurance book of business Support Property and Casualty agents by servicing existing client relationships in two offices with over 1,000 members each Develop and present insurance quotes to new and existing members Guide members through filing and processing of insurance claims Schedule annual insurance policy reviews for growing insurance practice Recommend insurance and policy enhancements to existing members.
12/2005 to 02/2010
Eligibility WorkerDSS － Fredericksburg, Virginia
  • Conducted interviews and assessed financial needs for over 900 Medicaid and Food Stamp cases Translated Federal and State Benefit Policies and Correspondence for Spanish speaking clients Supported coworkers with Spanish interpretation Used multiple database systems to evaluate, grant and verify case information Applied knowledge of laws, policies and procedures in order to process and review cases.
03/2004 to 11/2005
Personal BankerBank of America － Fredericksburg, Virginia
  • Responsible for helping customers in a fast paced environment uncover and fulfill financial and homeownership needs Advised customers on account management, and processed financial and loan documents Processed transactions such as opening checking, savings, CD, and IRA's Used knowledge of policies to ensure transactions followed fraud prevention and security procedures Resolved customer service issues for English and Spanish speaking community.
Education and Training
November 2015
Certified Insurance Service Representatives (CISR) designation
May 2000
B.S: Family and Consumer ResourcesUniversity of Arizona － Tucson, ArizonaFamily and Consumer Resources
Skills
account management, filing
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Resume Overview

Companies Worked For:

  • Spotsylvania Dept. of Social Services
  • Virginia Farm Bureau
  • DSS
  • Bank of America

School Attended

  • University of Arizona

Job Titles Held:

  • Member Service Specialist
  • Eligibility Worker
  • Personal Banker

Degrees

  • Certified Insurance Service Representatives (CISR) designation
    B.S : Family and Consumer Resources

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