Professional with experience working in fastpaced environments
Fluent in written and oral Spanish
Licensed Life and Health insurance agent
Licensed Property and Casualty insurance agent
Spotsylvania Dept. of Social Services
01/2018 to Current
Member Service SpecialistVirginia Farm Bureau － Fredericksburg, Virginia
Serve as the Health Insurance Consultant for two separate offices by developing and growing a health insurance book of business Support Property and Casualty agents by servicing existing client relationships in two offices with over 1,000 members each Develop and present insurance quotes to new and existing members Guide members through filing and processing of insurance claims Schedule annual insurance policy reviews for growing insurance practice Recommend insurance and policy enhancements to existing members.
12/2005 to 02/2010
Eligibility WorkerDSS － Fredericksburg, Virginia
Conducted interviews and assessed financial needs for over 900 Medicaid and Food Stamp cases Translated Federal and State Benefit Policies and Correspondence for Spanish speaking clients Supported coworkers with Spanish interpretation Used multiple database systems to evaluate, grant and verify case information Applied knowledge of laws, policies and procedures in order to process and review cases.
03/2004 to 11/2005
Personal BankerBank of America － Fredericksburg, Virginia
Responsible for helping customers in a fast paced environment uncover and fulfill financial and homeownership needs Advised customers on account management, and processed financial and loan documents Processed transactions such as opening checking, savings, CD, and IRA's Used knowledge of policies to ensure transactions followed fraud prevention and security procedures Resolved customer service issues for English and Spanish speaking community.
Education and Training
Certified Insurance Service Representatives (CISR) designation
B.S: Family and Consumer ResourcesUniversity of Arizona － Tucson, ArizonaFamily and Consumer Resources