To become the Information Technology Tester with a range of departmental experience, looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills.
Highlights
People Skills and Interpersonal Skills
Skilled multi-tasker
Project Management, Business writing, Critical thinking and Public Speaking
Exceptional problem solver
Dedicated team player
Accomplishments
Received “President’s Award for Outstanding Performance” in March 2011 for Service Excellence at Navy Federal Credit Union.
Sustained Superior Performance Award at Navy Federal Credit Union.
Awarded "The Best Field Coordinator" in December 1995 and 1996 for Innovation and Interpersonal skills.
Experience
Member Service Representative IV (Part Time - Student), 2016 to Current Gardaworld – Boca Raton, FL,
Review and advise members on IRA/Share Certificate Products and Services.
Review and process pledge Loans, Wire transfers, Share withdrawal checks, and Western Union (Domestic and International).
Supervisor, 01/2003 to 2014 Avera Health – Dell Rapids, SD,
Successfully managed the activities of team members in multiple locations
Projects Ranking Project to easily identify the ranks for US Service personnel members of Navy Federal Credit Union, which reduced average call handling time by 25%.
Business office Representative, 05/1995 to 07/2003 Carmax - – City, STATE,
Maintaining contact with Loan processors, lien holders, DMV and general office responsibilities.
Assisted Sales Associate to complete and present sales documents to customers.
Education
Bachelor of Science: Engineering, Expected in May 2016 Louisiana State University - Baton rouge, LA GPA: Petroleum Engineering
Bachelor of Science: Industrial Art and Management, Expected in University of Science and Technology - , GPA: Industrial Art and Management
Interests
Bowling, Golfing, Soccer, Member of Society of Petroleum Engineers (SPE), Member of National Society of Black Engineers (NSBE), Advisory board African Student Organization (ASO).
Skills
Over 7 years of Leadership experience
Microsoft Office Suite, Database Software: Oracle 11g, SQL
Additional Information
President's List, Dean’s list and Honor’s list at Lord Fairfax Community College.
Awarded College of Engineering scholarship at Louisiana State University.
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School Attended
Louisiana State University
University of Science and Technology
Job Titles Held:
Member Service Representative IV (Part Time - Student)
