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Member Service Representative IV (Part Time - Student) Resume Example

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MEMBER SERVICE REPRESENTATIVE IV (PART TIME - STUDENT)
Summary

To become the Information Technology Tester with a range of departmental experience, looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills. 

Highlights
  • People Skills and Interpersonal Skills
  • Skilled multi-tasker
  • Project Management, Business writing, Critical thinking and Public Speaking
  • Exceptional problem solver
  • Dedicated team player
Accomplishments
  • Received “President's Award for Outstanding Performance” in March 2011 for Service Excellence at Navy Federal Credit Union.
  • Sustained Superior Performance Award at Navy Federal Credit Union.
  • Awarded "The Best Field Coordinator" in December 1995 and 1996 for Innovation and Interpersonal skills. 
Experience
Navy Federal Credit Union January 2016 to Current Member Service Representative IV (Part Time - Student)
Pensacola , FL
  • Review and advise members on IRA/Share Certificate Products and Services.
  • Review and process pledge Loans, Wire transfers, Share withdrawal checks, and Western Union (Domestic and International).
Navy Federal Credit Union February 2003 to January 2014 Supervisor
Winchester, VA
  • Successfully managed the activities of team members in multiple locations
  • Projects Ranking Project to easily identify the ranks for US Service personnel members of Navy Federal Credit Union, which reduced average call handling time by 25%.
Carmax - June 1995 to August 2003 Business office Representative
Sterling, VA
  • Maintaining contact with Loan processors, lien holders, DMV and general office responsibilities.
  • Assisted Sales Associate to complete and present sales documents to customers.
Education
Louisiana State University May 2016 Bachelor of Science: Engineering Baton rouge, LA Petroleum Engineering
University of Science and Technology Bachelor of Science: Industrial Art and Management Ghana Industrial Art and Management
Interests
Bowling, Golfing, Soccer, Member of Society of Petroleum Engineers (SPE), Member of National Society of Black Engineers (NSBE),  Advisory board African Student Organization (ASO).
Skills
  • Over 7 years of Leadership experience
  • Microsoft Office Suite, Database Software: Oracle 11g, SQL
Additional Information
  • President's List, Dean's list and Honor's list at Lord Fairfax Community College.
  • Awarded College of Engineering scholarship at Louisiana State University.
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Resume Overview

Companies Worked For:

  • Navy Federal Credit Union
  • Carmax -

School Attended

  • Louisiana State University
  • University of Science and Technology

Job Titles Held:

  • Member Service Representative IV (Part Time - Student)
  • Supervisor
  • Business office Representative

Degrees

  • Bachelor of Science : Engineering
    Bachelor of Science : Industrial Art and Management

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