Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
- Product Knowledge
- Professional telephone demeanor
- Exceptional Customer Service
- Cash Handling
- Financial services
- Team Building
- Event planning
- Flexible & Adaptable
- Responsible
- Punctuality
- Customer support
- Good listening skills
Brentwood, TN, 11/2017 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Successfully handled high volume of inbound calls while representing offerings such as Checking accounts, Online access, and Overdraft protection.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Scheduled and directed members for services.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created and managed community events and customer promotions.
- Conducted and attended community outreach to promote business and product knowledge.
Ledgewood, NJ, 06/2016 - 11/2017
- Provided basic technical support for clients on wide range of Pet products.
- Assisted customers with placing and cancelling orders.
- Created spreadsheets for order discrepancies
- Checked on order tracking and order location.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Handled inbound customer chat conversations from various websites.
- Assisted with customer relations for one company and two e-commerce accounts: Amazon and EBay.
City, STATE, 05/2012 - 07/2015
- Worked cash register and processed various payments, including credit card, check and cash transactions.
- Assisted customers with locating store products and searched product availability online.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Attended to customer needs, questions and complaints.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained and processed invoices, deposits and money logs.
- Inputted data into accounting system and maintained integrity of all system information to alleviate potential breaches.
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Resume Overview
School Attended
- Mira Costa College
- El Camino High School
Job Titles Held:
- Member Service Representative III
- Customer Service Associate
- Combo Clerk
Degrees
- No Degree
- High School Diploma
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