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20 years experience in retail customer service and retail management. Focused on exceeding sales goals and meeting the guest needs. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Columbus Night School - Columbus, Georgia
Meadows Business College - Columbus, Georgia
- Coursework in Business and Communications
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- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Worked directly with clients investing minimum of $Amount.
- Closed Number transactions per year worth in excess of $Amount.
- Provided advice on different bank products and financial options.
- Prospected for new business through networking, community outreach and customer referral generation.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Supervised branch operations and made continuous improvements in each area.
- Exceeded sales goals in Area and Area on consistent basis.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Helped clients protect assets through variety of strategies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Developed tailored solutions to meet individual banking needs.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Opened, closed and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Salesfloor Team Leader
- POS Team Leader
- Guest Service Specialist
- Cash Office Specialist
- Handle all customer relations issues in a gracious manner and in accordance with company policies.
- Identified potential shoplifters and alerted management.
- Trained new sales associates.
- Shared best practices for sales and guest service with other team members to help improve the store's efficiency.
- Loaded and unloaded pieces into boxes for shipment.
- Received, stored and shipped goods and materials.
- Ticketed merchandise to be shipped to stores.
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Resume Overview
School Attended
- Columbus Night School
- Meadows Business College
Job Titles Held:
- Member Service Coordinator
- Sales Associate/Cashier
- Fulfillment Associate
Degrees
- GED
- Associate Degree
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