Member Service Advisor resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • POS systems expert
  • 40 WPM typing speed
  • Technical Support
  • Employee training and development
  • Multi-Line Phone Proficiency
  • Customer service
  • Multitasking abilities
  • Critical thinking
  • Good listening skills
  • Computer skills
  • Teambuilding
  • Microsoft Office
  • Detail-oriented
  • Cash register operation
  • Interpersonal Communication
  • Cultural awareness
Work History
Member Service Advisor , 02/2020 - Current
Ymca Twin Cities Rosemount, MN,
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Reduced average call time with optimal call control and efficient use of internal knowledgebases.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Maintained clean, organized and well-stocked member service area.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Completed training and worked effectively under high-pressure client services environments.
Personal Financial Assistant , 03/2019 - 09/2019
Goodwin House Falls Church, VA,
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Entered figures using 10-key calculator to compute data quickly.
  • Managed office inventory and ordered new supplies when items were running low.
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
  • Reconciled statements and accounts and resolved variances.
  • Maintained friendly and professional customer interactions.
  • Communicated with applicants to obtain loan application information and explain loan process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Loan Officer/Customer Service Agent, 10/2014 - 12/2018
American Web Loan City, STATE,
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed through with client requests to resolve problems.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Pursued and processed payments for outstanding balances.
Cashier, 07/2013 - 09/2014
Walmart City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
High School Diploma: Communications Technologies, Expected in 06/2012
Desert Pines High School - Las Vegas, NV

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Resume Overview

School Attended

  • Desert Pines High School

Job Titles Held:

  • Member Service Advisor
  • Personal Financial Assistant
  • Loan Officer/Customer Service Agent
  • Cashier


  • High School Diploma

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