member service advisor resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Prioritization
  • Time Management
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Computer Skills
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Excellent Attention to Detail
  • Microsoft Office
  • Strong Analytical and Problem Solving Skills
  • Data Entry
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Administrative and Office Support
  • Account Management
  • Inventory Management
  • Issue and Complaint Resolution
  • Establishing and Maintaining Customer Relationships
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Work Prioritization
  • Computer Proficiency
  • Inbound and Outbound Calling
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Sales and Upselling
  • Regulatory Compliance
  • POS Systems and Ordering Platforms
  • CRM Software
  • Velocity Loan Origination
  • DNA Account Management System
01/2017 to Current
Member Service Advisor Ymca Twin Cities Forest Lake, MN,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Mentored junior team members and managed employee relationships.
03/2014 to 01/2017
Assistant Store Manager Genuine Parts Company Findlay, OH,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
06/2013 to 11/2016
Administrative Assistant Columbus Mckinnon Corporation Atlanta, GA,
  • Directed customer communication to appropriate department personnel.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Inventoried and ordered supplies for office.
  • Maintained accurate department and customer records.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Monitored office equipment and scheduled repairs.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Obtained scanned records and uploaded to database.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Oversaw office inventory and timely reordering of supplies.
  • Processed financial documents, contracts, expense reports and invoices.
  • Managed incoming and outgoing mail, filing and meeting coordination.
  • Met incoming guests and clients, offering immediate assistance.
03/2011 to 03/2014
Co Manager Cvs Health Cave Creek, AZ,
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Monitored staff performance and addressed issues.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Created training modules and documentation to train staff.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Established and managed yearly budgets of up to 1.5 million
Education and Training
Expected in 05/2010
Certification : Medical Billing And Coding
Career Technical Institute - Washington, DC
Expected in 05/2004
Bachelor of Science: Biology
Bennett College For Women - Greensboro, NC
  • Recognized as Member Star in 2020
  • Exceeded quarterly goals for 5 consecutive quarters.

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Resume Overview

School Attended

  • Career Technical Institute
  • Bennett College For Women

Job Titles Held:

  • Member Service Advisor
  • Assistant Store Manager
  • Administrative Assistant
  • Co Manager


  • Certification
  • Bachelor of Science

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