Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Dedicated and detail-oriented professional with a history of meeting company goals utilizing consistent and organized practices. Experienced in operations, customer service, and quality control. Strong understanding of investment management and financial statements. Self-directed worker with an analytical mind that can grasp difficult concepts and comprehend information efficiently. Talented in completing ad hoc projects and improving workflow structure for the investments staff. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
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Work History
02/2022 to Current
Client Services Associate Health Iq – Miami, FL,
- Collect confidential financial information from clients to construct comprehensive financial plans.
- Assist in advanced planning and projection of retirement assets and retirement options.
- Coordinate ad-hoc, quarterly and yearly client reviews.
- Maintain accurate record-keeping through eMoney Advisor with proactive attention to client needs and updates.
- Coordinate with operations staff to resolve service problems and boost or maintain client satisfaction.
- Introduce clients to available online resources and services to increase convenience.
- Open new accounts, initiate rollovers/transfers, and make account updates with manual forms processing and digital processing.
- Collect necessary RIA disclosures ensuring SEC compliance.
- Create and track client follow-ups and review items.
- Investigate and resolve customer inquiries and complaints quickly.
- Assist in mapping and creating automatic workflows for our client service team.
- Manage master calendar by scheduling and confirming appointments.
- Respond proactively and positively to rapid change.
- Established training material for new hires and new processes.
- Train new personnel regarding company operations, policies and services.
- Collaborate with staff to enhance customer experience, remain SEC compliant, and drive office efficiency.
07/2021 to 02/2022
Medicare Sales Representative (Remote) Western Asset Management – New York, NY,
- Assisted in account creation
- Increased sales and revenue by assisting customers in making healthcare decisions via phone
- Maintained highest productivity rate on sales team averaging 98% daily productivity
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Closed transactional sales daily.
- Adhered to HIPAA and CMS Marketing Guidelines
- Utilized knowledge in CMS and Health Care reform rules and regulations
- Remained impartial in order to advise clients based on circumstances.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Participated in team-building activities to enhance working relationships
09/2019 to 06/2021
Fund Administrator Atlantic Health System – Martinsville, NJ,
- Prepared annual, semi-annual and quarterly financial reports.
- Prepared payment requests for fund expenses, including allocation, review and analysis.
- Prepared information for various regulatory filings, including NQs and N-PORT.
- Assisted external departments in creation and editing of prospectuses.
- Performed quarterly IRS and SEC compliance testing.
- Completed various third party fund surveys and ad hoc requests.
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
01/2018 to 09/2019
Transfer Agent Honeywell – Atlanta, GA,
- Gathered customer information and maintained in CRM database
- Responded to customer questions and concerns or escalated to supervisor for resolution
- Handled 50+ daily inbound and outbound calls from/to Shareholders and Financial Advisors
- Accurately processed routine financial transactions such as market trades, deposits, and account closures for customers
- Audited documents completed by associates within various departments
- Monitored and facilitated outbound and inbound cash flows (Wire and ACH)
- Assisted with training and retraining when needed in quality control, operations or client service departments
- Aided in monitoring and assessing risk and verifying customer's identities implementing KYC
- Served as a resource for department staff and other Guggenheim Investments associates as an “expert” on policies and procedures
- Monitored accounts for suspicious activity and presented those accounts to management to file SARs
- Actively reviewed investment applications to ensure that all forms are complete and accurate
- Assisted the Financial Control department by creating invoices for mutual fund administration and accounting
- Read financial publications to remain informed about trends affecting market conditions
- Provided clients with price quotes on securities and financial information on corporations issuing select securities
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems
- Provided summarized notes of weekly meetings
10/2016 to 10/2017
Product Management Specialist Company Name – City, State,
- Created new business quotes and processed new applications.
- Trained and assisted new representatives on phones and in processing applications.
- Checked for and cleared duplicate application submissions.
- Assisted clients with making payments.
- Processed policy change requests, cancellations, reinstatements, and renewals.
- Reviewed policies for compliance.
- Provided customer service through phone and e-mail and notated customer accounts.
- Escalated unresolved issues to Team Lead or Direct Supervisor.
- Collected and updated customer information to ensure coverage was correct.
- Processed audit worksheets completed by audit vendors.
- Reviewed and processed audit disputes.
Education
Expected in 05/2012
Bachelor of Science: Finance, Minor Business Law
University of Maryland, University College - Adelphi, MD,
University of Maryland, University College - Adelphi, MD,
GPA: 3.6
Certifications
- Licensed Health Insurance Agent - 2021 & 2022
- NMLS course in progress - 2022-2023 Completion
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School Attended
- University of Maryland, University College
Job Titles Held:
- Client Services Associate
- Medicare Sales Representative (Remote)
- Fund Administrator
- Transfer Agent
- Product Management Specialist
Degrees
- Bachelor of Science
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