medicare part d customer care rep resume example with 10 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
To obtain a lasting position as a team-player in a people-orientated organization, where I can maximize my customer service- experience in a challenging environment to achieve the corporate goals.

  • MS Windows proficient Excel, PowerPoint, and Access
  • Quick learner
  • Strong client relations
  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Credit card processing
  • Local/state health laws knowledge
Work History
02/2014 to Current
Medicare Part D Customer Care Rep New Leaf Community Markets, Inc. Capitola, CA,
  • Processing claims/ sending members their medications through mail order.
  • Enrolling member for Medicare part D/prescription drug plan.
  • Following HIPAA privacy law/guidelines.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

2013 to 02/2014
Advance Financial Teller Advance Financial City, STATE,

  • Answered telephone inquiries on banking products for loans and lines of credit.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Organized, stocked and maintained the teller window area.
  • Created strategies to develop and expand sales of services to existing customer.
  • Pulled daily reports.

07/2014 to 01/2015
Customer Service Rep(TEMP) Asurion City, STATE,

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Met or exceeded service and quality standards every review period.
  • Defused volatile customer situations calmly and courteously.

04/2011 to 2013
Lead Cashier Dollar General City, STATE,
  • Provided excellent customer service
  • Greeted each customer with friendly eye contact
  • Answered telephone calls and responded to inquiries.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Expected in 2013
High School Diploma:
Maplewood High School - 401 Walton Ln, Nashville, TN 37216
  • 3.5 GPA
Expected in Current
Associate of Applied Science: Healthcare Management/Business
Nashville State Community College - 120 White Bridge Rd, Nashville, TN 37209
  • 3.3 GPA

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Resume Overview

School Attended

  • Maplewood High School
  • Nashville State Community College

Job Titles Held:

  • Medicare Part D Customer Care Rep
  • Advance Financial Teller
  • Customer Service Rep(TEMP)
  • Lead Cashier


  • High School Diploma
  • Associate of Applied Science

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