To use my specialized skills and training as a Medical Assistant or related position. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards while integrating my hospitality skill set with every interaction. My 20+ years of hospitality experience afford me the ability in balancing problematic administrative and clinical duties to achieve patient satisfaction and to exude patience and understanding in any situation. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Prepare Patient’s for Examinations CPT | ICD-10 Coding
Perform EKGs Knowledge of Medical Terminology | Anatomy
Administer Injections (IM, SQ, ID) Data Entry 100+ WPM
Administrative
Strong interpersonal skills
CA
CPR Certified
CPT
Client
Data Entry
Documentation
Event planning
Financial
Inventory
Director
Medical Terminology
Office
Microsoft Word
Phlebotomy
Policies
Coding
Safety
Sales support
Supervision
Vision
Written Communication
Proper sterilization techniques
Charting expertise
Wound care and irrigation
Specimens collection and processing
Experience
Medical Assistant Extern, 10/2020 to 11/2020 Grill'd Healthy Burgers – Camp Hill, PA,
Successfully completed 175 hours of externship in their multi-specialty clinic assisting five MDs , the PA and RN team while ensuring optimal patient care and smooth daily office operations.
Escorted patients to examination rooms, documented medical histories and prepared for physician exams.
Charted and entered patient services into records with high accuracy.
Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Performed routine tests such as urine dip stick, vision and hearing tests.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Monitored patient stability by checking vital signs and weight.
Sterilized medical instruments to streamline procedural use.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Furnished supplies, support and assistance to medical staff and patients for unit-specific procedures.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Improved patient care and daily task efficiency resulting in smoother operations.
Resident Director’s Assistant Client Service Associate, 11/2017 to 11/2019 Merrill Lynch, Pierce, Fenner & Smith – City, STATE,
Support office initiatives, in addition to the businesses of particular financial advisors.
Provide dedicated operational and sales support to multiple Financial Advisors (FA's).
Gathered information from clients for entry into computer database.
Researched issues and made quick decisions to achieve efficient and effective resolutions.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Managed and updated physical and digital client account information to keep records accurate and current.
Educated clients on how to conduct transactions with convenient online solutions.
Communicated information to customers about product quality, value and style.
Assistant Restaurant Manager, 10/2016 to 11/2017 Restaurant 1833, Coastal Luxury Management – City, STATE,
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Calculated inventory and ordered appropriate supplies to meet expected demands.
Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Interacted with customers to gauge responsiveness to hospitality and menus.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Executive Assistant / Director of Events, 05/2007 to 11/2017 Coastal Luxury Management | Pebble Beach Food & Wine – City, STATE,
Directed and executed all catering and special event planning; managed daily operations such as vendor, staff and guest coordination to ensure smooth event operations; created new policies and procedures to increase brand awareness and company profits; trained new and existing staff prior to events; monitored and evaluated team members’ performance; and provided supervision and professional development.
Built robust vendor network to secure cost-effective, high-quality products.
Maintained close communication with clients to mitigate service issues.
Maintained adherence to client-event requirements through effective delegation, prioritizing and management of all production phases, from concept to execution.
Designed contracts, collected fees and booked venues for events.
Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
Organized corporate luncheons, dinners, conferences and special events.
Oversaw special event calendars for Coastal Luxury Management group, factoring in availability and expected operational demands to keep workloads in balance.
Conceived, prepared and launched special projects to support Pebble BEach Food & Wine event.
Supported marketing and advertising efforts by creating marketing materials such as email blasts, etc.
Set up meeting and event logistics for senior management, including executives and board of directors.
Revised and maintained master calendar for client appointments.
Orchestrated High profiled vendor travel and hotel stay while created agendas and event materials for VIP vendors.
Education and Training
Diploma: Medical Assisting, Expected in 2021 Central Coast College - Salinas, CA GPA:
Clinical Theory and Procedures, Administrative Theory and Procedures, Laboratory Theory and Procedures, and Microsoft Word.: , Expected in - , GPA:
Certifications
Knowledge of Patient Confidentiality (HIPPA) Perform Finger Stick | Glucose tests
Strong Verbal | Written Communication Phlebotomy
Self-Initiative | Motivation | Multitasker Prepare Instruments for Autoclave | Operate Autoclave
CPR Certified Urinalysis (Physical, Chemical, Microscopic)
Clinical | Administrative Expertise Prepare Cultures for Lab
Familiar with Clinical | Laboratory Procedures Patient Education | Documentation
Universal Precautions | Bloodborne Pathogens (OSHA) Maintained Log Sheet for Injections
Processing of Prescription Medications| Refill Requests Inventory | Order Supplies
Auditory / Vision Screenings Safety Awareness
Vital Signs, Weight & Height EMR – PrimeSuite Software | EPIC | MyChart
Prepare Patient’s for Examinations CPT | ICD-10 Coding
Perform EKGs Knowledge of Medical Terminology | Anatomy
Administer Injections (IM, SQ, ID) Data Entry 100+ WPM
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School Attended
Central Coast College
Job Titles Held:
Medical Assistant Extern
Resident Director’s Assistant Client Service Associate
Assistant Restaurant Manager
Executive Assistant / Director of Events
Degrees
Diploma
Clinical Theory and Procedures, Administrative Theory and Procedures, Laboratory Theory and Procedures, and Microsoft Word.
