LiveCareer-Resume

Maximus Fema Contact Center Support Remote resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dependable individual industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Skills
  • Data management Workflow optimization
  • Organize files Set appointments
  • Problem-solving Customer relations
  • Prioritization Analytical thinking
  • Multitasking Task prioritization
  • Collaboration Records administration
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Call Controlling
  • Creative Problem Solving
  • Spanish, and Portuguese Fluency
  • Courteous with Strong Service Mindset
  • Resolving Issues
  • Call Center Operations
  • Call Documentation
  • Analytical Abilities
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
Experience
Maximus/FEMA Contact Center Support -Remote, 10/2021 to 04/2022
Bethany Lutheran HomesHolmen, WI,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
Administrative Assistant/Receptionist, 01/2021 to 09/2022
Gpm InvestmentsPine Bluff, AR,
  • Supported front office staff by providing word processing of correspondence and reports
  • Scheduled meetings and assisted in making travel arrangements
  • Answered incoming calls and directed messages to correct party
  • Maintained documentation to support school accreditation licensure and quality assurance
  • Assisted with the comprehensive outcomes management procedure and reports by entering, organizing, and maintaining data
  • Supports the budget process through preparation of purchase requisitions, placing orders, and budget tracking
  • Managed the applicant referral process and waiting list
  • Provided direct support for the director of the school
  • Operated scheduling, ordering, and clerical duties
Sales Associate Team Leader, 08/2019 to 02/2020
Bonneville InternationalSeattle, WA,
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Prepared merchandise for sales floor by pricing or tagging.
  • Evaluated Inventory and delivery needs, optimizing strategies to meet customer demands., Coordinated marketing activities to promote products and services
  • Investigated new growth opportunities
  • Collaborated with managers to market products and services
  • Identified key messages for all of the company's marketing campaigns
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships
  • Analyzed and reported social media and online marketing campaign results
  • Increased customer engagement through social media between 60-70%Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
Sports Coordinator/Camp Counselor, 06/2017 to 07/2021
Bridgestone CorporationSacramento, CA,
  • Supervised campers, creating positive and nurturing camp experience for each participant
  • Trained new staff yearly and planned/led staff meetings. and trainings
  • Discussed rules, activities, daily schedules, and traditions of camp to create solid boundaries for each camper to follow
  • Attended regular staff meetings to discuss curriculum and activities for implementation
  • Reviewed inventory levels and obtained supplies needed for lesson plans
  • Planned sports, games, and crafts to entertain campers
  • Coordinated activity details, such as measuring safety hazards, having set plan A and B for activities depending on factors such as weather
  • Checked camp equipment and facilities regularly to identify maintenance needs.
Reporter, 11/2021 to Current
Inside The RinkCity, STATE,
  • Produced and edited daily news and entertainment reports.
  • Used social media outlets to connect directly with public.
  • Drafted accurate, engaging and fact-checked stories.
  • Collaborated with media executives to create interesting story lines.
  • Asked questions and discovered facts during interviews.
  • Posted on social media sites frequently to increase news broadcast traffic.
  • Completed in-depth research and interviews in subjects to develop comprehensive stories.
Social Media Manager, 04/2016 to 06/2016
GROWING - Luciana DinizCity, STATE,
  • Developed and implemented strategic social media marketing plans.
  • Analyzed market data to determine ways to reach target audience or intended segments.
  • Utilized Twitter, Instagram, and Facebook to promote products, services and content.
  • Engaged with and responded to online audience through relevant comments.
  • Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Identified target audience and developed optimized communication plans to engage and interest individuals.
  • Built and maintained corporate image, brand and identity.
Education and Training
GED: , Expected in
Miami Dade College - Miami, FL
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Portuguese:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Miami Dade College

Job Titles Held:

  • Maximus/FEMA Contact Center Support -Remote
  • Administrative Assistant/Receptionist
  • Sales Associate Team Leader
  • Sports Coordinator/Camp Counselor
  • Reporter
  • Social Media Manager

Degrees

  • GED

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