manager business integration consulting resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • Portfolio and budget planning
  • Strategy and execution
  • Staff management
  • Problem resolution
  • Process improvement
  • Project management
  • Change management
  • Risk mitigation planning
  • Stakeholder management
Professional Summary

An experienced professional who supports the Chief of Staff to the CEO and Senior Vice President of Health Plan in cross-functional strategic initiatives. Responsibilities include partnering with business leaders to align business strategies across the organization, addressing complex issues and interactions that have strategic impact. A results-driven team player with excellent people and interpersonal skills and well-developed project management skills, is organized and dependable with a proven track record of managing and executing Project Management standards and methodologies. A strategic thinker who is solution driven and seeks to support the company's vision, ensures integrity, and promotes collaboration and productivity. A quick learner who can successfully step in to manage initiatives that are in various phases of the project lifecycle; a flexible project leader that adapts to change well and understands shifts in the marketplace & industry trends. A professional who can use acquired knowledge, skills, and vision to support technical and non-technical teams.

Expected in 03/2011 to to MBA | Healthcare Marylhurst University, Marylhurst, OR GPA:
Expected in 06/1999 to to Bachelor of Science | Business Administration Portland State University, Portland, OR GPA:
  • LUMA Institute Certified Practitioner of Human Centered Design
  • Certified Scrum Product Owner (CSPO)
  • Information Technology Service Management (ITIL)
Work History
05/2019 to Current Manager Business Integration Consulting Iron Mountain | Monroe, NJ,
  • Oversee strategic initiatives like interoperability and integration of products through efficient coordination leveraging project management methodologies.
  • Develop and execute program framework for senior leaders to approve funding and prioritization of interoperability and product integration initiatives that improve both member and provider experiences. Interoperability Program budget was $4.3M, and Product Integration Program budget is $5M. Both require resources from multiple delivery teams, vendor engagements and partnerships with multiple providers.
  • Create, manage and executed business plan and communicate company vision and objectives to motivate teams.
  • Partner across enterprise with business leaders and project teams to to communicate and clarify business needs, identifying creative applications of research, design, and technology to meet those needs; contribute to development of long-range project plans, and ensure products and services are aligned with consumer, and business needs.
  • Lead company to successful interoperability product launches and growth by developing initial product roadmap.
  • Chair monthly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
04/2016 to 05/2019 Manager Project Management Office Flowserve Corporation | Butler, MD,
  • Partnered with Experience Design Team to create framework that incorporates design phase with planning, and execution phases including governance for strategic initiatives that focus on member experience.
  • Collaborated with Experience Design Team to align business and technical teams on experience framework.
  • Managed Pre-Authorization Pain Point project that leveraged human centered design.
  • Oversaw project to ensure that prototypes were based on consumer research.
  • Delivery manager ensuring overall implementation and execution of projects achieve intended business results.
  • Provided overall guidance for requirements and project management methodologies in support of programs and projects.
  • Responsible for all management responsibilities for staff, included performance reviews, employee development, hiring, coaching, counseling and retention.
  • Managed financial targets, assessed team allocation and resources.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
08/2006 to 03/2016 Project Manager CAMBIA HEALTH SOLUTIONS | City, STATE,
  • Managed cross-functional business program, and oversaw project work to ensure provider search tool is high in quality, and compliant.
  • Also, ensured program, and project teams understand goals, and objectives.
  • Administered executive level, and project team level discussions to ensure work is appropriately prioritized, budgeted, and staffed for.
  • Conducted interviews to hire staff with skill set, and traits to manage project team.
  • Managed Account Management Improvement (AMI) forum to ensure that operational roadblocks to retain, and get new members are resolved.
  • Managed medium to large projects through project lifecycle to ensure projects are delivered on schedule, within budget and scope.
  • Successfully applied Waterfall and Agile project methodology to achieve project objectives.
  • Obtained project estimates, created project plan and schedules, and tracked ongoing progress.
  • Managed decisions, risks, and issues throughout project lifecycle.
  • Facilitated program steering committee, team meetings and other program meetings as needed.
  • Managed and led cross-functional teams with resources from various business and technical engagement teams.
  • Provided analysis of project budget over/under spending using forecast tool.
  • Subject matter expert in development and implementation of division-wide project management processes, and metric dashboard.
  • Incorporated standardized processes, project management tools and methodologies, metrics and compliance requirements.
  • Trained 70 project managers and project coordinators on processes and project management software (Microsoft Project, Clarity, Open Workbench).
  • Collaborated with Vendor Management, Project Accounting, PMO Reporting and Clarity Time Tracking Teams to gather requirements and ensure that their processes provided accurate project schedule data.
  • Generated, and performed analysis on critical path reports for division-wide projects with $1-3M budget.
  • Provided Microsoft Project consulting services to all PMO Project Managers and Project Coordinators.

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Resume Overview

School Attended

  • Marylhurst University
  • Portland State University

Job Titles Held:

  • Manager Business Integration Consulting
  • Manager Project Management Office
  • Project Manager


  • MBA
  • Bachelor of Science

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