Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Determined and proactive MIS Specialist who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.
Internet Browsers: Google Chrome 9-31, Internet Explorer 4-9, Firefox 5-9, Netscape 7
Mainframes: Career Connect, Illinois Workforce Development System (IWDS), Illinois Benefit Information System (IBIS), State of Illinois ICDW Case Management Mainframe, DTE Energy Customer Care Mainframe
Microsoft Office: Excel 97-2007, Word 97-2007, PowerPoint 2003-2007, Outlook 2003-2007, Publisher 2007
Supported CEO and Executive Vice President through personal document management, calendar organization and collateral preparation for meetings. Provided cross-organizational training to provide policy and procedural / refresher training to support staff for professional development and to improve organizational skills.
Management of Information Systems Specialist10/2010 to CurrentEmployment and Employer Services, Inc.Chicago, IL
Generate weekly, monthly, quarterly, and annual performance
reports by compiling various internal office reports queries
Maintain internal mainframe providing detailed statistical and
analytical reports on internal activities, client program compliance, and
Formulated performance metrics for presentation
collaboration and communication with senior management to develop more
Selected for Client
User Acceptance Testing
presentations for on-boarding and refresher training
operating policies and procedures based on employee performance by redesigning
Payroll and Record Management Specialist07/2010 to 09/2010Employment and Employer Services, Inc.Chicago, IL
Maintained Youth Ready Chicago Mid-South database for enrolled participants
Logged personal information for payroll
Received, entered, and processed worked hours and Federal and State W-4 documents
Tracked transportation assistance provided through government grants
Performed weekly orientation for new enrollees advising on pay schedules, payroll cycles, and documents needed
Participated in weekly meetings, discussed and reported progress on meeting and exceeding goals.
Program Support Specialist02/2010 to 06/2010Employment and Employer Services, Inc.Chicago, IL
Verified employment for Account Executives and Career Counselor's WIA/WIOA, CSBG, CDBG, and CHA clients through phone calls, US Post, and online third-party verifiers
Entered findings in IWDS and internal tracking database
Reported findings on a weekly, monthly, and quarterly basis utilizing Microsoft Office Word, Excel, Internet search, and via fax
Office Coordinator03/2008 to 01/2009Illinois Workers' Compensation CommissionChicago, IL
Maintained proper storage for ease of retrieval and filing of Worker's Compensation records
Assisted the public at large by retrieving files for viewing and copying of documents
Received, opened and distributed incoming mail to appropriate personnel
Acquired settlement contracts from Arbitrators and Commissioner's Utilized a file tracking software (Smeadlink)
Solely performed a weekly In-Process Audit report
Exclusively maintained requests for files from off-site storage facility utilizing Excel
Successfully created a floor plan to maintain the storage of records for an ongoing Rate Adjustment Fund Project, for our Fiscal Department housing about 10,000 files, currently in use
Created the department's first Policy and Procedures handbook
Office Clerk06/2007 to 03/2008Illinois Workers' Compensation CommissionChicago, IL
Assisted the front desk by retrieving records for review and copying
Obtained records for settlement contracts from storage area
Removed the worker compensation cases from Arbitrator status calls and processed Arbitrator case Dismissals, Decisions, Awards, and Orders
Completed Smeadlink file requests
Filed, scanned records, and retrieved case files.
Office Associate01/2006 to 06/2007Illinois Workers' Compensation CommissionChicago, IL
Specialized in clerical information and assistance which included record processing, file storage, file retrieval, and maintenance.
Received, reviewed, logged and routed in coming paperwork from inter-office mail and US Postal mail to unit staff on a daily basis.
Performed data entry functions.
Maintained the daily intake log for the unit and assigned IC (Industrial Commission) decision numbers to each (Commissioner panel Decisions, Awards, and Orders).
High School Diploma2000Catherine Ferguson High SchoolDetroit, MI
Business Administration-Some Courses TakenDavenport UniversityDearborn, MI
Audit reporting, clerical, RFP collaboration, settlement contracts, copying, customer service, data entry, database management, faxing, filing, record management floor plan, WIOA / ITA grant knowledge, IBIS, Internet Explorer 4, Internet Browsers, Mainframe, Mainframes, status/development meetings, Excel, Excel 97, email, Microsoft Office, Outlook, PowerPoint presentations, Publisher, Word, Word 97, Netscape 7, payroll, personnel, copying, policy creation and implementation, Postage Machine, quality assurance, scanner, switchboard, phone, typing speed 74 wpm