Management of Information Systems Specialist Resume Example
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MANAGEMENT OF INFORMATION SYSTEMS SPECIALIST
Summary
Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Determined and proactive MIS Specialist who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment.
Highlights
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Accomplishments
Supported CEO and Executive Vice President through personal document management, calendar organization and collateral preparation for meetings. Provided cross-organizational training to provide policy and procedural / refresher training to support staff for professional development and to improve organizational skills.
Experience
Management of Information Systems Specialist10/2010 to CurrentPacific ClinicsCovina , CA
- Generate weekly, monthly, quarterly, and annual performance reports by compiling various internal office reports queries
- Maintain internal mainframe providing detailed statistical and analytical reports on internal activities, client program compliance, and referral/feedback documentation
- Formulated performance metrics for presentation
- Extensive collaboration and communication with senior management to develop more efficient processes
- Selected for Client User Acceptance Testing
- Provide PowerPoint presentations for on-boarding and refresher training
- Recommend
operating policies and procedures based on employee performance by redesigning
workflow
Payroll and Record Management Specialist07/2010 to 09/2010American International GroupRichmond , VA
- Maintained Youth Ready Chicago Mid-South database for enrolled participants
- Logged personal information for payroll
- Received, entered, and processed worked hours and Federal and State W-4 documents
- Tracked transportation assistance provided through government grants
- Performed weekly orientation for new enrollees advising on pay schedules, payroll cycles, and documents needed
- Participated in weekly meetings, discussed and reported progress on meeting and exceeding goals.
Program Support Specialist02/2010 to 06/2010Mission Linen SupplyGrand Prairie , TX
- Verified employment for Account Executives and Career Counselor's WIA/WIOA, CSBG, CDBG, and CHA clients through phone calls, US Post, and online third-party verifiers
- Entered findings in IWDS and internal tracking database
- Reported findings on a weekly, monthly, and quarterly basis utilizing Microsoft Office Word, Excel, Internet search, and via fax
Office Coordinator03/2008 to 01/2009Kimball MidwestColumbus , OH
- Maintained proper storage for ease of retrieval and filing of Worker's Compensation records
- Assisted the public at large by retrieving files for viewing and copying of documents
- Received, opened and distributed incoming mail to appropriate personnel
- Acquired settlement contracts from Arbitrators and Commissioner's Utilized a file tracking software (Smeadlink)
- Solely performed a weekly In-Process Audit report
- Exclusively maintained requests for files from off-site storage facility utilizing Excel
- Successfully created a floor plan to maintain the storage of records for an ongoing Rate Adjustment Fund Project, for our Fiscal Department housing about 10,000 files, currently in use
- Created the department's first Policy and Procedures handbook
Office Clerk06/2007 to 03/2008Illinois Workers' Compensation CommissionCity , STATE
- Assisted the front desk by retrieving records for review and copying
- Obtained records for settlement contracts from storage area
- Removed the worker compensation cases from Arbitrator status calls and processed Arbitrator case Dismissals, Decisions, Awards, and Orders
- Completed Smeadlink file requests
- Filed, scanned records, and retrieved case files.
Office Associate01/2006 to 06/2007Illinois Workers' Compensation CommissionCity , STATE
- Specialized in clerical information and assistance which included record processing, file storage, file retrieval, and maintenance.
- Received, reviewed, logged and routed in coming paperwork from inter-office mail and US Postal mail to unit staff on a daily basis.
- Performed data entry functions.
- Maintained the daily intake log for the unit and assigned IC (Industrial Commission) decision numbers to each (Commissioner panel Decisions, Awards, and Orders).
Education
High School Diploma2000Catherine Ferguson High SchoolCity, State
Business Administration-Some Courses TakenDavenport UniversityCity, State
Skills
Audit reporting, clerical, RFP collaboration, settlement contracts, copying, customer service, data entry, database management, faxing, filing, record management floor plan, WIOA / ITA grant knowledge, IBIS, Internet Explorer 4, Internet Browsers, Mainframe, Mainframes, status/development meetings, Excel, Excel 97, email, Microsoft Office, Outlook, PowerPoint presentations, Publisher, Word, Word 97, Netscape 7, payroll, personnel, copying, policy creation and implementation, Postage Machine, quality assurance, scanner, switchboard, phone, typing speed 74 wpm
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Resume Overview
School Attended
- Catherine Ferguson High School
- Davenport University
Job Titles Held:
- Management of Information Systems Specialist
- Payroll and Record Management Specialist
- Program Support Specialist
- Office Coordinator
- Office Clerk
- Office Associate
Degrees
- High School Diploma 2000
Business Administration-Some Courses Taken
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