managed repair representative resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Professional experience in Risk Management, Credit Overview, Financial Analysis, Sales and Marketing, and Team Leadership within the financial industry. An independent self-starter; logical and task-focused person who is highly analytical, innovative, and organized with a history of accurately assessing business risk assessments. Excellent communication, interpersonal and presentation skills. Strong critical thinking, problem solving, and time management skills with proven success handling multiple responsibilities, accounts and projects. Able to adapt within a demanding, fast-paced and often changing corporate environment; while meeting and exceeding organizational objectives and deadlines. Natural talent in building and leading high performing teams, including union employees, instilling customer focus and accountability to achieve mutual goals and objectives. Exhibit a high degree of attention to detail. Able to streamline and improve administrative processes.

  • Portfolio & Project Management / Accounting / Tracking & Forecasting / Process Improvements / Employee Coaching/Development / Training & Development / Vendor Relations / Cold Calling & B2B / Negotiating & Closing
  • Customer Relationship Management
  • MS Office, Word, Access, Excel, PowerPoint, Lotus Notes, Proprietary Software
Work History
01/2017 to Current Managed Repair Representative Public Service Credit Union | Littleton, CO,
  • Responsible for repair management processes that include , contacting customers, shops, scheduling appointments, inspecting damaged property and writing detailed estimates for repair or replacement while managing cost of repair
  • Managed on average 25 accounts per day
  • Evaluating and ensuring all damage to each auto is documented
  • Reaching out to customers and going over all damages
  • Checking on customers until shop has completed repairs.
01/2016 to 01/2017 Consumer Loan Underwriter ll Sonepar Usa | Champaign, IL,
  • Responsible for performing credit review and processing loans in timely manners for dealer groups
  • Analyzing loan requests, conducting forecast analysis, providing support to dealers and sales representatives and coordinating activity in support of credit approval process
  • Processed approximately 80 accounts per day
  • Evaluating and ensuring overall loan documents are accurate, complete, and compliant
  • Reviewing of financial statements, credit reports, applicable ratios (i.e. Debt ratios, loan-to-value) and other supporting documentation
  • Using automated scoring systems or traditional underwriting to determine acceptability of moderate requests
  • Contacting customers and partners to gather information to make appropriate decisions, explain rationale behind credit decisions, and/or to sell/promote line products
  • Staying abreast of any changes in underwriting provisions
  • Working with production to resolve questions when possible
  • Review work quality for other credit analysts
  • Improved operations through consistent hard work and dedication
  • Created plans and communicated deadlines to complete projects on time.
01/2013 to 01/2016 Consumer Loan Underwriter II Department Of The Navy | Indian Head, MD,
  • Assisted over 200 finance managers reviewing credit applications according to business standards and reviewing funding procedures for accuracy
  • Coordinated underwriting strategies with Sales Representatives for assigned dealers
  • Built and maintained dealer relationships
  • Conducted Investment Risk Analysis by review of income, assets, credit and collateral documentation within loan files to ensure that appropriate decisions to evaluate risk were made
  • Evaluated financial ratios, using computer programs to assist, evaluate customer's financial status and credit history
  • Maintained or exceeded daily quality standard of 95 % or better with no Critical errors that could cause loss
  • Maintained or exceed daily production
  • Ensured all required underwriting and compliance training is completed weekly/monthly
  • This includes Training, Policy and Procedure changes, Anti-Money Laundering, Treating Customers Fairly, and Americans with Disability Act, Privacy Awareness and IT
  • Provided clear and concise communication with management, sales and operations staff regarding conditional approval commitment to ensure best experiences for customers.
01/2010 to 01/2012 Credit Analyst Kaman Industrial Technologies | West Sacramento, CA,
  • Loan Funding
  • Serviced over 300 dealerships and assisted dealers with structuring loans to close deals
  • Exceeded expectations for outbound calls to dealers, performing job duties efficiently and providing excellent customer service to all dealers and customers
  • Reviewed all contracts to ensure that loans meet legal and funding compliance requirements
  • Reviewed documents to resolve open stipulations on loans to help ensure maximum payout is paid to dealers on every loan and to help sell on any advance adjustment
  • Directly supported Regional Manager by controlling daily resources allocation and performing administrative tasks as needed.
01/2008 to 01/2010 Manager Chrysler Financial Services | City, STATE,
  • Late stage collections
  • Supervised, trained, coached and motivated 12 United Auto Workers employees; improving and implementing strategies and guiding behaviors to help them excel in their current and future positions
  • Analyzed daily reports to produce strategies to enhance performance
  • Served as Court Liaison for trail cases for Chrysler Financial earning favorable judgment in 100% of court cases
  • Developed daily strategies that managed multi million dollar portfolios
  • Achieved over 100% in goals for 2009 during company's liquidation
  • Hand selected by Senior Management to successfully resolve legal judgment disputes while representing court cases
  • Reviewed accounts for repossessions
  • Implemented process improvements based by evaluating agents call quality
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
01/2005 to 01/2008 Customer Service Representative Chrysler Financial Services Americas LLC | City, STATE,
  • Managed $4 Billion portfolio comprised of lease and retail accounts
  • Exhibited superior customer service, call handling and negotiation skills to secure payments and reduce loss
  • Investigated and skip traced to locate customers
  • Issued documents for repossessions and submit information for court action, following company and state law procedures
  • Guided and trained new employees (48) on strategic use of collections
  • Selected by Senior Management to head Overseas Military Portfolio with over 1,000 accounts
  • Excellence Award : Nominated by peers & management for exceeding goal achievement
  • Ranked in top 10 out of 200 employees in country in delinquency goals for high risk accounts
  • Instrumental in portfolio transition of litigations during company liquidation
  • Collaborated on standardizing process flow of overseas military accounts
  • Developed and implemented tools to enhance employee performance.
Expected in 12/2007 to to Bachelor of Science Degree | Business Administration / Marketing Strayer University, Philadelphia, PA GPA:
Expected in 06/1998 to to Associates Degree | Film and Video Production Art Institute of Philadelphia, Philadelphia, PA GPA:

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Resume Overview

School Attended

  • Strayer University
  • Art Institute of Philadelphia

Job Titles Held:

  • Managed Repair Representative
  • Consumer Loan Underwriter ll
  • Consumer Loan Underwriter II
  • Credit Analyst
  • Manager
  • Customer Service Representative


  • Bachelor of Science Degree
  • Associates Degree

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