LiveCareer-Resume

maintenance supervisor resume example with 7 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled Service Supervisor knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.

Skills
  • Experienced with Leonardo247
  • Experienced with Onesite
  • Compliant and up to date with workday trainings
  • Facilities maintenance
  • Resource Allocation
  • Inventory monitoring
  • Safety protocols
  • Employee performance evaluation
  • Vendor relationship management
  • Maintenance & Repair
  • Multitasking
  • Fluent in Spanish
  • Organization
  • Critical thinking
  • Reliable and trustworthy
  • Computer skills
  • Conflict resolution
  • Production scheduling
Experience
06/2019 to Current Maintenance Supervisor Johns Manville Corp | Plattsburgh, NY,
  • Assisted team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
  • Specialized in support systems, inspections and detailed repairs to achieve operational efficiency.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Researched and provided timely resolution to service discrepancies.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Investigated accidents and injuries, preparing reports on findings.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2018 to 06/2019 Maintenance Technician Ryder System Inc. | Douglasville, GA,
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Performed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
  • Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Inspected electrical components to identify defects and hazards and make necessary adjustments.
  • Disassembled appliances to diagnose problems and facilitate repairs.
  • Mentored junior maintenance professionals to provide instruction on correct repair procedures.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Updated documentation for recordkeeping and customer use.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
01/2015 to 06/2018 Front Desk Supervisor Crystal Springs Resort | Hamburg, NJ,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Balanced hotel accounts at end of each shift.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Created and optimized employee schedules for shift coverage.
Education and Training
Expected in 06/2012 to to High School Diploma | New World High School, Bronx, NY GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Native/ Bilingual
Negotiated:
Accomplishments
  • Recognized as service technician of the year for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.
  • Maintained outstanding budget for the years been as a supervisor.
Certifications
  • CAMT Certified
  • CPO Certified
  • EPA Certified

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Resume Overview

School Attended

  • New World High School

Job Titles Held:

  • Maintenance Supervisor
  • Maintenance Technician
  • Front Desk Supervisor

Degrees

  • High School Diploma

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