LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Reliable Maintenance Supervisor offering 1 1/2 years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training.

Motivated hospitalist proficient in housekeeping and front desk managment. Highly skilled in quickly creating schedules, doing payroll and running a hotel. Confident individual with over 4 years of experience in the hospitality industry.

Seasoned management bringing demonstrated safety management and performance optimization skills gained during experience in hotel/vacation settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.

Talented leader and analytical problem-solver with over 4 years of experience successfully managing front-line hotel operations. Coordinate resources and staff to handle any requirement.

Skills
  • Inventory replenishment
  • Troubleshooting
  • Deadline management
  • Staff Management
  • Employee scheduling
  • Preventive Maintenance
  • MS Office
  • Critical thinking
  • Self-motivated professional
  • Multitasking abilities
  • Customer Service
Education
Lebanon Sr High School Lebanon Missouri, Expected in 12/2016 High School Diploma : - GPA :
Accomplishments
  • Supervised team of 12 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
Land O' Lakes - Maintenance Supervisor
Nashville, TN, 11/2019 - 06/2020
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Supervised 3 employees, including scheduling, training and performance monitoring.
  • Provided guidance to management regarding project bids for onsite improvements.
Wyndham Worldwide - Front Desk Agent
Tacoma, WA, 11/2019 - 06/2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations at busy hotel facility with as many as 200 nightly guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data using checkinn software and updated information whenever patrons changed rooms.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Provided services efficiently and with high level of accuracy.
  • Maintained transaction security by verifying payment cards against identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Supervised 2 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and holiday activities.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Planned coverage needs and organized services to support incoming special events.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Used checkinn to process reservations, check-ins and check-outs.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Answered customer telephone calls promptly and appropriately.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with owners and management team members to handle guest requirements from check-in through check-out.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Sorted mail and other important data upon manager's absence, promoting quick delivery of all messages to recipients.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Prepared weekly employee work schedules for 10 team members ensuring all shifts received adequate coverage. And calculated payroll for bi-weekly payperiods.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
Guest Services, Inc. - Housekeeper
Temple Bar, AZ, 10/2017 - 10/2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on team of 3 staff members to service 10 stay over rooms daily.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
  • Removed waste paper and other trash from premises to designated area.
  • Documented and reported all necessary facility and building repairs observed.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Dusted picture frames and wall hangings with cloth.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Responded to requests from patrons for linens and hygiene items, boosting satisfaction rates on company scorecards 65%.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Slid beds, sofas and lounge furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Changed bed linens and collected soiled linens for cleaning.
  • Established and maintained clean and comfortable environments in multilevel buildings by vacuuming, cleaning windows and dusting.
  • Cleaned and stocked 30 average check out rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Coordinated hotel-wide laundry workflow to fulfill hotel guest laundry requests in under 4 hours.
Plymouth Harbor On Sarasota Bay - Front Desk Receptionist
Sarasota, FL, 10/2017 - 10/2018
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including door locks and linen changing to promote quick remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Resolved customer issues quickly and notified Manager immediately when problems escalated.
  • Volunteered to help with special projects, assuming variety of tasks and duties, including night audit and payroll.
  • Used System to process reservations, check-ins and check-outs.
  • Performed basic bookkeeping activities, including balancing account and scanning recipts and used a program to implement updates to accounting system.
  • Sorted mail and other important data upon Manager's absence, promoting quick delivery of all messages to recipients.
  • Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
Additional Information

I love to travel, I will have my boyfriend with who has worked for me as maitence for a year. I dont mind relocating, I can start ASAP. I want to be a part of creating something amazing. Let me help you help yourself. Give me one chance and you wont regret it.

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Resume Overview

School Attended

  • Lebanon Sr High School

Job Titles Held:

  • Maintenance Supervisor
  • Front Desk Agent
  • Housekeeper
  • Front Desk Receptionist

Degrees

  • High School Diploma

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