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Maintenance Engineer Resume Example

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MAINTENANCE ENGINEER
Professional Summary

Versatile in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Maintenance team member bringing 3+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Skills
  • Front desk operations
  • Conflict Resolution
  • Daily Transactions Review
  • Check-In and Check-Out Procedures
  • Mail and packages
  • Guest services
  • Reception management
  • Cleaning and sanitizing
  • Process Optimization
  • Scheduling
  • Data Collection
  • Inventory maintenance
  • Drywalling
  • Painting
  • Plumbing
  • Lighting fixture maintenance
  • Report Generation
  • Reservation Processing
  • Charge Posting
  • Drawer Closing Protocols
  • Hospitality service expertise
  • Company policies and procedures
  • Landscaping and groundskeeping
  • Registration Processing
  • Administration
  • Staff Training
  • Written and verbal communication
  • Heavy lifting
  • Trash removal
  • Daily cleaning and sanitation
  • HVAC systems
  • Safety Procedures
Work History
Maintenance Engineer | 08/2019 to 07/2020
TMS- Faifield Inn And Suites - Albuquerque, NM
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Performed general building upkeep on daily basis including painting, drywall repair, and normal machine maintenance.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Managed daily activities of maintenance staff by [Action], [Action] and [Action].
  • Worked frequently with [Type] systems to complete knowledgeable inspections and skilled repairs.
  • Worked with colleagues on special projects.
Loyalty Champion/ Night Auditor | 01/2018 to 08/2019
Holiday Inn And Suites ABQ Airport - Albuquerque, NM
  • Controlled cash and credit card payment transactions at front desk using Opera.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Collaborated with GM and front desk team members to handle guest requirements from check-in through check-out.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Processed arrivals and departures for hotel guests.
  • Entered customer data using Opera software and updated information whenever patrons changed rooms.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Answered phone within three rings throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera.
  • Cleaned front office area to prepare for morning and day shifts and uphold high standards of customer service.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Balanced hotel accounts and resolved discrepancies.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Followed company security and check-in policies and procedures and reported suspicious activity GM.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness several times per shift.
  • Anticipated guests' needs and responded to all requests within reasonable amount of time.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Trained front office staff in fire, life and other emergency procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Resolved guest complaints by addressing issues with rooms promptly.
Retail Merchandiser | 01/2017 to 01/2018
SAS - Albuquerque, NM
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Stocked merchandise each day and weekly labeling items, arranging according to size or color and preparing attractive displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Worked with managers and advertising directors to optimize promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Inspected merchandise for quality and arranged proper display location on floor.
Department Manager | 01/2007 to 01/2011
Wal-Mart Stores Inc. - Los Lunas, NM
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Managed overstocking, restocking and inventory control procedures.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Education
Los Lunas High School - Los Lunas, NM | High School Diploma05/2006
University of New Mexico - Los Lunas, NM | Associate of ArtsBusiness Administration And Management, 12/2016
Carrington College - Albuquerque, NM | No DegreeMedical Billing And Coding
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Resume Overview

Companies Worked For:

  • TMS- Faifield Inn And Suites
  • Holiday Inn And Suites ABQ Airport
  • SAS
  • Wal-Mart Stores Inc.

School Attended

  • Los Lunas High School
  • University of New Mexico
  • Carrington College

Job Titles Held:

  • Maintenance Engineer
  • Loyalty Champion/ Night Auditor
  • Retail Merchandiser
  • Department Manager

Degrees

  • Los Lunas High School - Los Lunas, NM | High School Diploma
    University of New Mexico - Los Lunas, NM | Associate of Arts
    Carrington College - Albuquerque, NM | No Degree

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