I was a Sales Associate with expertise in delivering support services and resolving customer complaints. Trained in Microsoft Excel and Word documents. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Qualified sales associate with 1 year and 8 months in fast-paced customer service and call center environments. Personable and professional under pressure. Proficient at flexing and bending with change. Practiced in resolving customer concerns in a professional and calm manner. I also worked seasonal with a halloween store when I was in high school. Retail associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly retail associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Reliable and punctual Sales Associate who possesses an excellent work ethic. Areas of expertise include inventory, cash management and exceptional customer service. Retail Sales Associate versed in merchandising, display design and customer relations. Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. I am currently working at the Dodge, Chrysler, Jeep of Vacaville as a Shuttle Driver/Lot Porter. I give customers rides to and from the dealership. Move cars in and out of the shop, and organize cars parked in the parking lot. My job also consists of cleaning out oil bins, mopping spills, crushing used oil filters, assisting mechanics with their work, etc... I have just currently been promoted to the position of Lube Technician as of August. I perform a 20 point inspection on vehicles with changing the oil. I am interested in working for Lead Service Attendant for Amtrak out of the Oakland Crew Base in California.
- Effective team player
- Energetic and friendly
- Communication skills
- Dependable and reliable
- Organization skills
- Staff training and development
- Fast learner
- POS systems
- Superior customer service
- Cash handling accuracy
- Excellent communication skills
| - Inventory control procedures
- Listening skills
- Loss prevention comprehension
- Reading comprehension skills
- Ability to mediate disputes
- Written and oral communication skills
- Reliable and punctual
- MS Office
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Lube Technician
May 2015 to CurrentTOYOTA OF VACAVILLE － Vacaville, CA- My main job at Vacaville Toyota is to change oil and rotate tires in a timely manner while doing a multi-point inspection, which is to help find parts on a customers vehicle that need attention or repair.
- I have also operated pneumatic tools and air compressors.
- Removed and replaced tires, shocks, struts and brakes.
- Repaired and replaced belts, hoses.
- Performed fluid flushes.
- Examined vehicles to determine the extent of damage or malfunctions.
- Followed checklists to verify that all important parts were examined.
Shuttle Driver/ Lot Porter/Lube Technician
January 2014 to May 2015DODGE, CHRYSLER, JEEP OF VACAVILLE － Vacaville, CA- When customers need rides or parts need to be transported, I would be busy with that.
- Otherwise, I would keep myself busy by washing, waxing and buffing the exterior of vehicles.
- Dried car surfaces using air compressors and cloths.
- Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.
- Transported customers to and from the shop for the customer service program.
- I am currently a Lube Technician.
- I've operated pneumatic tools and air compressors.
- Dried car surfaces using air compressors and cloths.Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces.Worked on a variety of vehicles, including diesels.
- Removed and replaced tires and brakes.
- Followed checklists to verify that all important parts were examined.
- Specialized in changing oil, filters and inspecting fluids.
Sales Associate
December 2011 to January 2014PARROT CELLULAR － Fairfield, CA- Recommended and helped customers select merchandise based on their needs.
- Served as liaison between customers, store personnel and various store departments.
- Exchanged returned merchandise for customers quickly and efficiently.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Processed up to 15 customer sales per day.
- Trained new employees on company customer service policies and service level standards.
- Tracked down sources of special products and services to meet customers' special needs.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Retail Sales Associate
August 2009 to October 2009FEENEY'S HALLOWEEN STORE － Fairfield, CA- Processed an average of up to 100 transactions each day in a timely manner.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Offered exceptional customer service to differentiate and promote the company brand.
- Consulted with customers on the latest styles and trends.
- Kept the showroom clean and maintained neat, orderly product displays.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Communicated store policy violations to the leadership team in a timely manner.
HIGH SCHOOL DIPLOMA : 2011Will C Wood High School － Vacaville, CA, United StatesGPA: GPA: 2.6Played on The Football team and Golf Team. Average GPA: 2.6
Enrolled in Solano Community College from August 12, 2013 to December 16, 2013.Solano Community College － Vacaville, CA, United States
