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Lube Express Technician Resume Example

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LUBE EXPRESS TECHNICIAN
Summary

Knowledgeable Lube Technician with demonstrated ability to interact positively with customers, simplifying complex mechanical or technical issues for service satisfaction. Committed to providing advanced diagnostic and repair techniques to alleviate vehicle issues. Detail-focused with solid understanding of various vehicle manufacturer's specifications, including foreign and domestic.

Skills
  • Alignments experience
  • Brake systems knowledge
  • Hazardous waste management
  • Maintaining records
  • Electrical understanding
  • Troubleshooting and diagnostics
  • Tire mounting and balancing
  • Suspension systems understanding
  • Drivability issues
  • Soldering skills
  • Maintenance scheduling
  • Engine repair
  • Electrical circuits diagrams
  • Hazmat knowledge
  • Parts ordering and replacement
  • Vehicle inspections
  • Organization
  • Inventory management
  • Team Building
  • Team Management
Experience
Keffer KiaMooresville, NCLube Express Technician10/2019 to 03/2020
  • Documented technical and system work performed for each vehicle on repair order.
  • Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
  • Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.
  • Performed routine and reparative maintenance for company freight and trucks.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Assigned work to team members and inspected all work for quality and compliance.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
Papa Gino's Inc.Uxbridge, MAGrill Cook03/2019 to 08/2019
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Cooked all food to order ensuring adherence to company quality standards.
  • Reviewed quality standards and ensured continuous application throughout the kitchen environment.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Cleaned grills and other kitchen tools and areas.
  • Monitored kitchen productivity and assessed overall efficiency.
  • Distributed prepared food to servers in efficient manner.
  • Maintained cleanliness and organization of all line workstations.
  • Supported other kitchen team members when needed.
  • Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
  • Weighed, measured and mixed ingredients to follow recipes and create dishes.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
Dunkin' DonutsMendon, MAClosing Associate 05/2018 to 02/2019
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Restocked counter andcustomer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Received and accurately processed customer payments.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Maintained highest standards of conduct and service to support company reputation.
  • Resolved customer disputes with tact and professionalism.
  • Maintained calm demeanor during high-volume periods and special events.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Earned reputation for good attendance and hard work.
Stop and ShopGrafton, MACustomer Service Representative05/2017 to 04/2018
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Set up and activated customer accounts.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Education and Training
High School DiplomaExpected in 06/2020Uxbridge High School, Uxbridge, MA
Associate Degree:Automotive DiagnosticsExpected in 06/2020NASCAR Technical Institute, Mooresville, NC
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Resume Overview

Companies Worked For:

  • Keffer Kia
  • Papa Gino's Inc.
  • Dunkin' Donuts
  • Stop and Shop

School Attended

  • Uxbridge High School
  • NASCAR Technical Institute

Job Titles Held:

  • Lube Express Technician
  • Grill Cook
  • Closing Associate
  • Customer Service Representative

Degrees

  • High School Diploma Expected in 06/2020
    Associate Degree : Automotive Diagnostics Expected in 06/2020

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