Gifted Administrative Assitant with solid record of accomplishment in overseeing marketing departments, strategies and key projects for driven clientele. Experienced in managing all stages of campaigns, deepening partnerships and boosting sales with creative and proactive approaches. Expertise includes market research, plan optimization and viral content development.
Skills
February 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting.
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Profile/ cc122b09b854f0f792d2c2e0f3ad8a9deed53dc074545cb7 Attention to Detail Proficient
February 2020 Identifying differences in materials, following instructions, and detecting details among
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Profile/ 159f349e01e8d37e249bde21c984d77beed53dc074545cb7 Retail Customer Service Highly
Proficient February 2020 Comprehending and responding to retail customer needs. Full results: https://
Receive inbound retention calls from current customers, for sales and revenue generation, in a high- intensity call center environment.
Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
Educate customers on active product features, service offerings, billing, charges, and product value.
Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
Identify trends that will allow us to proactively engage customers to reduce churn and build long lasting relationships.
Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Responsible for improving customer retention through exemplary service.
Engaging the customers promptly and accordingly when key indicators are triggered to ensure customers get back online and connected in a timely manner.
Analyzes and reports communication metrics to management.
Develops action plans to increase engagement with customers.
Ability to utilize and navigate multiple systems simultaneously.
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
Retain customers by utilizing strong listening and critical thinking skills.
Go the extra mile to engage customers.
Communicate effectively between technicians and customers.
Log all communication and tasks performed after assisting customers with their account.
Cooperation and assistance with projects when necessary.
Kohl's Associate, 11/2017 - 11/2019 Constant Contact, Inc. – Los Angeles, CA,
Increased customer satisfaction by resolving consumer goods issues.
Resolved workplace problems, improved operations and provided exceptional client support.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handle 45 calls per day to address customer inquiries and concerns.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used cash registers and POS systems to request and record customer orders and compute bills.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
I was in charge of many things throughout the business such as.
Oversee personnel including receptionist, housekeeping staff.
Monitor employee performance and conduct regular evaluations to help improve customer service.
Collect payments and maintain records of budgets, funds, and expenses.
Welcome and register guests once they arrive.
Resolve issues regarding hotel services, amenities, and policies.
Organize activities and assign responsibilities to employees to ensure productivity.
Create and apply a marketing strategy to promote the hotel's services and amenities.
Coordinate with external parties including suppliers, travel agencies, and conference planners.
Evaluate hotel performance and ensure compliance with health and safety rules.
Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Provided complete meeting support, including materials preparation and notes or minute taking.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Compared vendor prices and negotiated for optimal savings.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Manager, 04/2016 - 05/2017 Taco Bell – City, STATE,
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions.
Education
High school diploma: , Expected in - - , GPA:
Additional Information
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