Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proficient in handling complex customer issues and promoting positive experiences while leading 14 subordinates in everyday operation. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling payments. Reliable and results-driven supervisor delivering stellar aptitude for organization, superb people skills, and a reputation for utmost integrity. Eager to increase productivity and mission readiness for 10 aircraft. Highly organized and forward-thinking team player.

  • Written And Verbal Instructions
  • Surveillance
  • Data Entry
  • Health And Safety
  • Guest Services
  • Evidence Storage
  • Access Control
Work History
Logistic Specialist, 04/2010 - Current
Hoffmann-La Roche Ltd Bella Vista, AR,
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Generated all documentation and information required for customer shipments.
  • Managed system support functions to set priorities and service levels expectations.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
File Clerk, 05/2009 - 02/2010
Penske Automotive Group Middleton, WI,
  • Examined, categorized and sorted incoming documents.
  • Implemented improvements to file systems and procedures.
  • Maintained physical and computer-based filing systems.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Used coordination and planning skills to achieve results according to schedule.
Inventory Manager, 09/2000 - 04/2009
Hellofresh Irving, TX,
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Performed full inventory counts every day.
  • Created databases and spreadsheets to improve inventory management accuracy.
  • Coordinated, collected and maintained vendor and organizational records.
  • Administered inventory network, controlled stockroom procedures and supervised warehouse administration exercises.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Performed data entry and completed proper paperwork.
  • Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
  • Completed physical inventory counts each month.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Managed inventory team to achieve optimal productivity and inventory control.
  • Verified contents of inventory loads against Bills of Lading.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Increased traceability of cargo through documentation and use of remote tracking systems.
  • Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
High School Diploma: , Expected in 03/2000
Lake Gibson Senior High School - Lakeland, FL
  • Supervised team of 15 staff members
  • Supervised two workcenters
  • Supervised four major command programs. ( Supply, IMRL/MetCAL, Tools, and Hazmat)
  • Ensure aircraft consumables and repairable parts are processed, tracked, and received in timely manner
  • Notify Command of any delays and provide solutions to counter the delay
  • Provide material support for 13 workcenters to accomplish their daily maintenance.
  • Member of the CRT, SAPR, MWR, and UPC for the command
  • One of the lead for the upcoming Command Picnic and future MWR events.
  • Qualified forklift operator ( currently expired due to no class available)
  • Qualified as MOOW, POOW, BPO, and ASDO watch for the Navy
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information

I worked for Publix Super Markets INC. for 10 years as a Selector, Forklift Driver, Loader, and Inventory Manager while in Florida. I am currently employed with the US Navy and stood numerous watches to ensure the safety of the spaces are followed and enforced. Part of my responsibility for the watch is to report any discrepancies and monitor the conditions of the spaces. While on deployment, I was in charge of the upkeep and security of four supply spaces. Surveillance of the spaces is constantly performed and I was in charge of the overall monitor and reporting of the space conditions.

  • Licensed Forklift Driver - Expired 2020

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Resume Overview

School Attended

  • Lake Gibson Senior High School

Job Titles Held:

  • Logistic Specialist
  • File Clerk
  • Inventory Manager


  • High School Diploma

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