LiveCareer-Resume

loan originator csr rep resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer-oriented Customer Service Representative with over 10 years of experience in building relationships, and growing Communication skills. Leadership professional with expertise on being a team leader, persuasively introducing products, prioritizing weekly goals, Impacting customer satisfaction and revealing customer needs to deliver a one call Resolution. Loan Originator Representative seeking to leverage background in a representative role with a progressive organization such as your Bank.

Skills
  • Customer Service
  • De-escalation Techniques
  • Creative Problem Solving
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Customer Retention Strategies
  • Multitasking and Prioritization
  • Responding to Difficult Customers
Education
RiverCity Academy San Antonio, TX Expected in High School Diploma : - GPA : GPA: 3.5
San Antonio College San Antonio, TX Expected in 08/2012 Associate of Science : Nursing - GPA :
Work History
A. Duie Pyle, Inc - LOAN ORIGINATOR CSR REP
Pottsville, PA, 05/2017 - 04/2021
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Navigate multiple computer systems.
  • Utilize search tools to find information Leads the team in metrics such as handle time, servicing Solutions and transfers to survey Ranked 5th in transferred calls to survey on Site Held number #1 on team ranking since February 2017 Surpass weekly goals my manager gives me Experience with Wells Fargo products and services Seasoned in conflict resolution Skilled in mortgage servicing software Managed work flow to exceed quality service goals.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
Huntington Ingalls Industries - CUSTOMER SERVICE REPRESENTATIVE 1
Springfield, VA, 10/2016 - 05/2018
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Navigate multiple computer systems.
  • Utilize search tools to find information Leads the team in metrics such as handle time, servicing Solutions and transfers to survey Ranked 5th in transferred calls to survey on Site Held number #1 on team ranking since February 2017 Surpass weekly goals my manager gives me Experience with Wells Fargo products and services Seasoned in conflict resolution.
Campos Electrical - MANAGER
City, STATE, 01/2008 - 06/2016
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
INPATIENT PSYCHIATRIC NURSE, San Antonio State Hospital - HANDLING
City, STATE, 02/2013 - 03/2014
  • OFFICE TASKS SUCH AS FILING, GENERATING REPORTS AND PRESENTATIONS, SETTING UP FOR MEETINGS, AND REORDERING SUPPLIES.
  • PROVIDING REAL-TIME SCHEDULING SUPPORT BY BOOKING APPOINTMENTS AND PREVENTING CONFLICTS.
  • MAKING TRAVEL ARRANGEMENTS, SUCH AS BOOKING FLIGHTS, CARS, AND MAKING HOTEL AND RESTAURANT RESERVATIONS.
  • SCREENING PHONE CALLS AND ROUTING CALLERS TO THE APPROPRIATE PARTY.
  • USING COMPUTERS TO GENERATE REPORTS, TRANSCRIBE MINUTES FROM MEETINGS, CREATE PRESENTATIONS, AND CONDUCT RESEARCH.
  • GREET AND ASSIST VISITORS.
  • MAINTAIN POLITE AND PROFESSIONAL COMMUNICATION VIA PHONE, E-MAIL, AND MAIL.
  • ANTICIPATE THE NEEDS OF OTHERS IN ORDER TO ENSURE THEIR SEAMLESS AND POSITIVE EXPERIENCE.
  • Microsoft Excel.
  • Microsoft Office Suite.
  • Microsoft Outlook.
  • Microsoft PowerPoint.
  • Microsoft Word.
  • Edge Software.
  • Telephony.
  • Navigate Multiple Computer Systems.
  • Utilize search tools to find Information.
  • Clerical.
  • Conflict resolution.
  • Practiced at FHA loan process.
  • Strong banking ethics, Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.

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Resume Overview

School Attended

  • RiverCity Academy
  • San Antonio College

Job Titles Held:

  • LOAN ORIGINATOR CSR REP
  • CUSTOMER SERVICE REPRESENTATIVE 1
  • MANAGER
  • HANDLING

Degrees

  • High School Diploma
  • Associate of Science

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