20+ years experience in Operations and Sales. Provide customer service/counseling, coaching, and administrative services and file audits. Identify company Mission, Vision and Values. Possess strong customer/goal orientation, and excellent Interpersonal, communication and PC skills. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business through follow-up, and doing as you promise and great customer service as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Liquidation Specialist09/2011 to 08/2017Kondaur Capital CorporationOrange, CA
Assist and process files for 5 specialists.
Processing a minimum of 15+ files per day.
Input borrower loan information accurately in loan and document system.
Review conditions prior submitting to Kondaur Capital Corporation underwriter.
Review mortgage documents for completeness and accuracy, review Settlement Statements/HUD's and Preliminary Title report. Work directly with Escrow Officer and Escrow Assistant clearing lender conditions for closing the real estate transaction.
Sending out disclosures to borrower/buyer for company, State and Federal laws and regulations.
Average closing of 155 REO files per month and managed both Asset Management and REO Liquidation department tasks.
Manage 100+ leased properties with property managers.
Collect monthly rents, evictions, and tenant issues with property and working directly with property managers.
Review and process nationwide buyer contract offers and issue counter offers within company and investor guidelines.
Review and approves executed buyer's contract.
Collect escrow/title and lender conditions from buyers such as: Proof of funds, W-2, Tax returns, current paystubs, personal and business bank statements, gift funds, power of attorney, trust agreement or trust certificate, LLC/LLP or Corporation documents, VA buyers - Discharge & Certificate of Eligibility.
Communicate with assigned Real Estate agent daily regarding status of listed and leased properties; follow-up on buyer's inspections, and contingencies.
Manage vendor management by reviewing and approving listing agent and broker application prior Real Estate agent and Brokerage conduct business with Kondaur Capital Corporation.
Monitor vendor performance on all duties accordance with company's policy and procedures, and all State and Federal laws and regulations.
Inputting vendor's information for accuracy.
Real Estate Consultant03/2008 to 09/2011Tarbell, RealtorsAnaheim Hills, CA
Provide great customer service to Buyer and Seller.
Reviewed and negotiated pricing and contingencies.
Establish good relationship to Buyer and Seller.
Show properties and provide information of home selected.
Prepare documents needed for both Seller and Buyer.
2008 sale $1.5M, 2009 sale $2.8M, 2010 & 2011 combined year sale $5.6M.
Account Manager, III and Funding Manager03/1996 to 01/2008Option One Mortgage CorpLake Forest, CA
Managed National Account Division funding department to ensure compliance within company, investor, and State and Federal regulatory requirements by monitoring 96 hour audit reports, base file delivery, reject files, outstanding wires, notice of right to cancel issues and other closing reports to ensure resolution.
Analyzed and maintains productivity standards for funding associates.
Facilitated and organized department meetings within Funding department as needed.
Responsible for resolution to any and all closing problems with Brokers, Closing Agents, and internal associates as required.
Facilitated and monitored the communication channels between the closing department, account managers, and underwriting department to improve the process.
Reviews approval for accuracy and communicates rate, term, program, points and conditions with broker and/or borrowers setting expectations for receipt of necessary documentation.
Works closely with borrowers to qualify for pricing, program changes and any additional documentation/fees, required based on analysis of information received.
Ordered, tracked and followed-up on receipt of appraisals, VOM's, VOE's, Title Commitments, payoffs and homeowner's insurance and other necessary documents as needed to clear underwriting conditions.
Reviewed documentation received for accuracy and completeness.
Updates information on loan processing and pipeline management systems ensuring data is consistent with documentation received.
Review and signed off on conditions within approval authority.
Monitored loans in processing and follows-up on outstanding conditions.
Answered broker and/or borrower inquiries related to the loan transaction.
Recognized file deficiencies and recommended and negotiated appropriate exceptions with underwriting to satisfy broker/borrower needs.
Train and direct the Account Manager I and II in conjunction with the Sr.
Collaborated with Production Manager and Senior AM reviewing pipeline to assess, strategize and determine loan closings and monthly goals.