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Solutions-driven, resourceful, and experienced Linux Systems Administrator with comprehensive experience in the design and implementation of IT solutions through effective project management and network administration, offering technical proficiency combined with a proven record of excellent customer service.
Knowledge of small business operations with a full understanding of the key elements of IT methodologies and processes plus their direct impact on achieving business goals and objectives.
Demonstrated skills and experience in hardware, operating systems, and problem solving, capable of providing innovative solutions to challenges in an enterprise environment.
Proven problem solver and strategist known for ability to recognize solution’s impact beyond initial issue, delivering highly organized, quality-oriented services while adapting to shifting and often conflicting demands and priorities.
Extraordinary capacity to multitask, manage competing priorities with ease while achieving customer and organizational objectives.
Strong communication and leadership
skills with the ability to direct and influence team members to achieve the
objectives that are required in order to complete a project on time and within
budget.
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Escalation point for
third-shift support teams for the Austin and San Antonio locations with direct
responsibility for the training, supervision, mentoring and designed level
testing for the career advancement of L1 and L2, and L3 administrators.
Worked with cross-segment teams to upgrade kernels on over 15,000 Linux servers.
Provided custom software installation and troubleshooting expertise in the recommendation of hardware and software upgrades to customers.
Performed performance tuning and load testing, Plesk
installations, upgrades, and troubleshooting services.
Project
manager and technical lead for 10 strategic accounts generating $6 million in
annual revenue.
24/7 on call technical escalation support for after hours teams
Coordinated storage migrations from shared SAN environment to dedicated NetAPP with no customer downtime
Worked with major eyewear retailer to load test hosting environment in preparation for holiday season
Designed and implemented internal DNS system for digital agency hosting environment
Implemented LDAP
authentication for major eyewear retailer and SaaS provider hosting
environments
Technical
support engineer for global AWS customers ranging from small businesses to
large enterprises.
Specialized in EC2 Linux, S3, IAM, and networking services
Present training in areas of expertise
to team members
24/7 point of technical escalation
Guide customer operations teams in areas of cost optimization, performance, fault tolerance, and security.
Partner with customer technical and project resources to gain deep understanding of key production applications to provide architectural and scaling guidance for major releases.
Ongoing engagements with customers to ensure requests, issues, and
features are given
Technical relationship manager for strategic accounts in insurance, pharmaceutical, telecommunications, and Internet of Things
Influenced re-architecture of a pharmaceutical SaaS provider's application to resolve a performance bottleneck. Presented new architecture and lessons learned to other teams at AWS.
Managed migration of 250,000 connected robots to new platform on AWS
Identified and resolved problems related to customer application architecture during migrations from EC2 Classic to VPC
Hope College - Holland, MI
Certifications:
AWS Certified Solutions Architect Associate
AWS Certified Developer Associate
AWS Certified Sysops Associate
AWS Certified Solutions Architect Professional
AWS Certified DevOps Engineer Professional
Patents:
US Patent No. 9,654,501: MITIGATION OF DISTRIBUTED DENIAL-OF-SERVICE ATTACKS
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School Attended
- Hope College
Job Titles Held:
- Linux Support Admin
- Senior Support Engineer
- Cloud Support Engineer
- Technical Account Manager
- Senior Technical Account Manager
Degrees
- High School Diploma
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