Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Solutions-driven, resourceful, and experienced Linux Systems Administrator with comprehensive experience in the design and implementation of IT solutions through effective project management and network administration, offering technical proficiency combined with a proven record of excellent customer service.

Knowledge of small business operations with a full understanding of the key elements of IT methodologies and processes plus their direct impact on achieving business goals and objectives.

Demonstrated skills and experience in hardware, operating systems, and problem solving, capable of providing innovative solutions to challenges in an enterprise environment.

Proven problem solver and strategist known for ability to recognize solution’s impact beyond initial issue, delivering highly organized, quality-oriented services while adapting to shifting and often conflicting demands and priorities.

Extraordinary capacity to multitask, manage competing priorities with ease while achieving customer and organizational objectives.

Strong communication and leadership skills with the ability to direct and influence team members to achieve the objectives that are required in order to complete a project on time and within budget. 

  • AWS (EC2, DynamoDB, S3, CloudFormation)
  • Linux
  • MySQL
  • Python
  • Working with shifting priorities
  • Managing multiple projects simultaneously
  • Documentation
  • Scalable systems
Work History
03/2007 to 03/2011
Linux Support Admin Nokia Maryland, NY,

Escalation point for third-shift support teams for the Austin and San Antonio locations with direct responsibility for the training, supervision, mentoring and designed level testing for the career advancement of L1 and L2, and L3 administrators.

Worked with cross-segment teams to upgrade kernels on over 15,000 Linux servers.

Provided custom software installation and troubleshooting expertise in the recommendation of hardware and software upgrades to customers.

Performed performance tuning and load testing, Plesk installations, upgrades, and troubleshooting services.

07/2011 to 07/2013
Senior Support Engineer Jpmorgan Chase & Co. Manhattan Beach, CA,

Project manager and technical lead for 10 strategic accounts generating $6 million in annual revenue.

24/7 on call technical escalation support for after hours teams

Coordinated storage migrations from shared SAN environment to dedicated NetAPP with no customer downtime  

Worked with major eyewear retailer to load test hosting environment in preparation for holiday season  

Designed and implemented internal DNS system for digital agency hosting environment

Implemented LDAP authentication for major eyewear retailer and SaaS provider hosting environments

09/2013 to 08/2014
Cloud Support Engineer Foundation Capital Austin, TX,

Technical support engineer for global AWS customers ranging from small businesses to large enterprises.

Specialized in EC2 Linux, S3, IAM, and networking services

Present training in areas of expertise to team members

08/2014 to 02/2017
Technical Account Manager New Relic Boulder, CO,

24/7 point of technical escalation

Guide customer operations teams in areas of cost optimization, performance, fault tolerance, and security.

Partner with customer technical and project resources to gain deep understanding of key production applications to provide architectural and scaling guidance for major releases.

Ongoing engagements with customers to ensure requests, issues, and features are given 

02/2017 to Current
Senior Technical Account Manager Amazon Web Services City, STATE,

Technical relationship manager for strategic accounts in insurance, pharmaceutical, telecommunications, and Internet of Things

Influenced re-architecture of a pharmaceutical SaaS provider's application to resolve a performance bottleneck. Presented new architecture and lessons learned to other teams at AWS.

Managed migration of 250,000 connected robots to new platform on AWS

Identified and resolved problems related to customer application architecture during migrations from EC2 Classic to VPC

Expected in
High School Diploma:
Hope College - Holland, MI
Certifications and Awards


AWS Certified Solutions Architect Associate

AWS Certified Developer Associate

AWS Certified Sysops Associate

AWS Certified Solutions Architect Professional

AWS Certified DevOps Engineer Professional



By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Hope College

Job Titles Held:

  • Linux Support Admin
  • Senior Support Engineer
  • Cloud Support Engineer
  • Technical Account Manager
  • Senior Technical Account Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: