line service coordinator resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

My objective is to find a rewarding career where I can learn and excel. I want to be able to work my way up the corporate ladder in management. My plans in the future is to further my education with obtaining my bachelor’s degree.

Goal-oriented Customer Service Manager with 5+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Dependable and organized Service Coordinator with 5+ years of experience. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.

  • PBL (Professional Business Leaders) Accounting, Excel, Word, Access, Keyboarding. Business
  • Communications, Business Management and Ethics, Data Records Management. I work well
  • With customers and other employees.
  • Accounting
  • Banking
  • Business
  • Communications
  • Business Management
  • Customer relations
  • E-mail
  • Keyboarding
  • Managing
  • Marketing
  • Access
  • Excel
  • Word
  • Progress
  • Reporting
  • Retail
  • Type
  • Rapport and trust building

  • Service monitoring and evaluation

  • Rapport and trust building

  • Notetaking and documentation

  • Exceptional telephone etiquette

  • Complaint resolution

  • Account management

  • Effective problem solver

  • Adherence to high customer service standards

  • Sales expertise

  • Schedule Management

  • Training and mentoring

  • Effective workflow management

  • Shipping, receiving and warehousing

  • Staff Management

  • SAP and ERP system knowledge

  • Purchasing and procurement

  • Administrative support

  • Exceptional interpersonal communication

  • Retail platforms

  • Cash Handling

  • Customer Relations

State Fair Community College Sedalia, MO Expected in 05/2015 Associate of Applied Science : Business Management/ Office Management - GPA :
, Expected in associates degree : - GPA :

First Responder and Hazmat 5years

Work History
Formica - Line Service Coordinator
Dallas, TX, 09/2015 - Current
  • In charge of ordering component's through SAP.
  • Kept team on track by helping them.
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships
  • Improved operations by working with team members and customers to find workable solutions
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Handled all delegated tasks.
Advent Software - Production worker
Atlanta, GA, 11/2008 - 11/2012
  • I processed daily orders then shipped them out to 20 different places.
  • I also ran production lines on occasion making the products that were shipped out to
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges
  • Set up and operated production equipment according to daily work orders and safety procedures
  • Operated hand trucks, forklifts and scissor lifts
  • Recognized defective material and reported issues to management to facilitate prompt resolution
  • Helped machine operators set up and tend equipment to complete runs
  • Completed product assembly according to standardized procedures
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
Mosaic - Owner/Manager
City, STATE, 08/2004 - 11/2007
  • I owned a fitness gym, tanning business, retail shop, and a coffee shop.
  • I ran the business myself taking care of the accounting, marketing, customer relations, and ordering products.
Check-Into-Cash - Manager
City, STATE, 01/2000 - 01/2004
  • Approved loans, marketed for new customers, ran collections on all outstanding debt, handled all banking matters, and balanced books.
  • I also was an assistant to the District Manager and balanced daily reports in 12 stores, which consisted of keeping up with store progress, and reporting to the District Manager.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
  • Greeted and encouraged feedback from customers to implement in-store operational changes
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
  • Recruited and hired qualified candidates to fill open positions
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
  • Trained employees on additional job positions to maintain coverage of roles at all times
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
  • Addressed internal and customer-related issues each day and affected strategic resolutions

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Resume Overview

School Attended

  • State Fair Community College

Job Titles Held:

  • Line Service Coordinator
  • Production worker
  • Owner/Manager
  • Manager


  • Associate of Applied Science
  • associates degree

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